Account Manager, Commerce & TikTok Shop (Thai and Mandarin Speaking)

About the Team:

The Tik Tok Small and Medium Business (SMB) team drives regional growth by helping advertisers unlock the full potential of our platform. We are a team of agile, results-oriented consultants dedicated to building long-term client success. We value operational excellence, a "can-do" spirit, and individuals who thrive on transforming complex business challenges into scalable advertising solutions.

Responsibilities:

• Strategic Consultation: Deep-dive into client business models and directions to translate high-level goals into actionable Tik Tok advertising opportunities
• Portfolio Management: Manage a designated book of business to exceed quarterly revenue and product adoption targets
• Performance Analysis: Analyze fundamental revenue and commercial metrics to optimize campaign performance and drive client ROI
• Relationship Excellence: Build win-win partnerships by influencing stakeholders and providing strategic guidance on platform best practices
• Operational Ownership: Oversee the full lifecycle of ad campaigns, ensuring compliance with policies while maintaining high accountability for client retention
• Cross-Functional Collaboration: Partner with internal teams (Ads Policy, Product, Finance) to streamline operations and resolve client challenges proactively

Requirements:

• Minimum Qualifications

• 3+ years in digital advertising, account management, client-facing commercial roles

• Strong business background with the ability to interpret commercial metrics and data trends effectively

• Familiarity with Ads platform and other social media advertising tools

• Proven track record of managing client relationships and achieving revenue targets

• Fluency in Mandarin (written and spoken) is required to collaborate with stakeholders and clients in Chinese-speaking markets

• High degree of accountability and ownership; proven ability to perform as an exceptional individual contributor

• Strong negotiation skills with a "win-win" mindset to convince and align with client objectives

• Preferred Qualifications

• Deep understanding of the E-commerce landscape and social media advertising tools

• Data-driven approach to problem-solving with the ability to navigate rapidly changing environments

• A "can-do" attitude that challenges the status quo to improve internal processes and client outcomes

• Ability to translate complex technical or platform-specific data into clear, strategic business insights for non-technical stakeholders

• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders

• Excellent cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals