Responsibilities

Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We are looking for a Policy Education Manager, to join our team to drive clear and engaging GTM policy launches. By transforming complex policies into bite-sized, accessible content and who will advocate for GNE policies and enhance the seller/creator experience through effective learning.

What You'll Do

• Be responsible for the E2E strategy of policy GTM converting e-commerce GNE policies into engaging, informative, and easily digestable educational content for sellers/ creators.
• Coordinate content reviews, translation, proofreading and publication across EU markets
• Write and produce educational materials and visualized content, including outreach messaging and comms, slide decks, and infographics, that appeal to multiple countries and language backgrounds.
• Build, manage, and evaluate efficacy of internal & external policy education content.
• Identify optimal channels for delivery of policy education content and drive amplification strategies.
• Be able to analyse data to create solutions for education gaps.
• Be the educational voice of sellers and creators! Remain up-to-date on key policy changes and enforcement standards to champion policy GTM frameworks.
• Establish partnerships with global cross-functional teams, including global & regional teams, operations, PR, legal, strategy teams, product teams, and business leaders to build, standardize, and optimize the overall process policy GTM workstreams.

Qualifications

Minimum Qualifications

• Proven experience of Programme Management in a Policy Operations environment.
• Demonstrated ability to analyze data and use data to drive decision making, in an operational role managing multiple stakeholder groups.
• Previous experience working with global cross-functional teams to build plans and projects.
• Experience coordinating a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy.
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

Preferred Qualifications

• Bachelor's Degree or above.
• Proven experience collaborating with global teams and navigating communication barriers.
• Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.
• Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.
• Proven experience in drafting external communications.