Responsibilities

Tik Tok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining Tik Tok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. Tik Tok Shop Supply Chain & Logistics is seeking experienced Operations Integration and Solutions Manager to work cross-functionally to drive solutions for our fulfillment center operations.

New Product Introduction and Launch (NPI)

• Drive the NPI process, from concept ideation to launch, ensuring all milestones are met within the defined timelines and meet customer demands.
• Collaborate with cross-functional teams including product management, engineering, operations, tech development, S&OP, and transportation to identify opportunities for system improvement with a focus on fulfillment operations, warehouse management and transportation.
• Work closely with tech and operations teams to integrate new products seamlessly into fulfillment center operations, optimizing inventory management, and distribution processes, through user acceptance testing, writing clear and concise SOPs and conducting training for operations teams.
• Act as a liaison between product development, operations, and other cross functional teams to facilitate effective communication and alignment of goals.

System and Process Improvements

• Conduct regular audits and assessments to monitor product quality and identify areas for improvement throughout the supply chain.
• Collaborate with internal stakeholders to gather requirements, define project scope, and prioritize initiatives based on business needs and resource constraints.
• Understand the pain points of the operations and system gaps, operational gaps, conduct root cause analysis and identify improvement opportunities, whether it is systemic, process, or training related.

Qualifications

Minimum Qualifications

• Bachelor's degree in supply chain management, industrial engineering, business administration, or a related field.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• 5 years of proven experience in program management, sprint cycle management, product development, supply chain management, operations, or equivalent.
• Strong project management skills with the ability to lead cross-functional teams and drive projects to successful completion.

Preferred Qualifications

• Master's degree or related advanced degree
• Experience with driving training and operational improvements with 3PLs

Compensation

The base salary range for this position in the selected city is $111,467 - $208,578 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to:

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Los Angeles County (Unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems
3. Exercising sound judgment