About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

Trust and Safety Operations a pivotal team within U.S. Data Security. We strive to enable Tik Tok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.

As a Workforce Manager, you'll be responsible for managing the distribution of overall incoming volume across Tik Tok US Safety workflows, overseeing agent forecasting and maximizing efficiency across multiple sites. You will oversee continuous improvement of business processes for managing our supply and demand for human content review. You will also enable and support the US Safety team by providing operational insights through scheduling and capacity forecast reviews to ensure alignment to business demands.

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In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

• Build and operationalize comprehensive and flexible forecast models to drive efficiency.
• Own and manage WFM key metrics such as volume and capacity forecast accuracy, schedule efficiency, productivity, etc.
• Orchestrate, prepare, and conduct business reviews with key vendors and internal partners. Participate in workforce planning activities in coordination with internal teams.
• Manage workforce planning analysis and reporting.
• Manage multiple analytics projects and ad-hoc requests with great flexibility and tolerance for ambiguity. Automate routine data collection.
• Drive continuous improvement efforts by reviewing data, standards, policies and the execution of established processes to identify gaps and iterating on best practices- Leading / participating in cross group collaboration meetings with global stakeholders to share knowledge, best practices, and governance of forecast and capacity planning processes.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in Mathematics, Economics, Operations or equivalent practical experience.

• Over 5 years of experience in Workforce Management leading a Global WFM Organization with multiple global sites with proven understanding of forecasting, capacity planning, scheduling and workforce management processes

• Ability to manage and drive process related automation with technical team where needed

• Experience in analyzing, interpreting and summarizing data, as well as presenting reports, forecasts, trends, and recommendations to cross-functional stakeholders.

• Excellent Excel skills and data analysis acumen

• Preferred Qualifications

• Proficiency with spreadsheet software including experience with SQL and data pipelines.

• Experience with integration and adoption of workforce management process and technology into an organization.

• Proven success in change management and implementing workforce management processes for large multi-national organization.

Client-provided location(s): Nashville, TN

Job ID: Tik Tok-7504035226931284231

Employment Type: OTHER

Posted: 2025-05-16T00:33:03
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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