Client Solutions Manager

• Global Business Solutions F&B - Vietnam

3+ months ago• Ho Chi Minh City, Vietnam
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About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

The Global Business Solutions (GBS) team is responsible for the revenue growth of the Tik Tok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships and Marketing Science. GBS is an entrepreneurial, and ambitious client group.

Responsibilities:

• Client Management being a Consultant to clients and internal stakeholders

• Provide consultation, strategy, and media plans for advertisers based on their business objectives

• Support and work with the sales team on pre-sale research and pitch

• Provide pre-campaign workshops to help advertisers and their agencies to design brand campaigns for success

• Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings

• Campaign Management & Revenue Impact

• Coordinate and collaborate with ad ops, product, R&D, measurement teams, etc. internally to ensure a smooth and successful campaign execution

• Conduct post-campaign reviews and analysis to rationalise campaign performance and uncover insights, to provide strategic marketing recommendations for advertisers

• Analyze past campaign performance to discover common trends and patterns to build best practice

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• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization

• Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

• Product Adoption & Scale

• Proactively lead product update discussions, educate brands and agencies on Tik Tok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

• Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships

• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization

• Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

Qualifications:

• Minimum Qualifications

• Min 3 years of experience in strategizing, planning, managing and executing branding campaigns in-house, in agencies or with the media side

• Experience with CPAS/Shopping Ads/E-commerce marketing

• Understand brand advertisers, major brand campaign channels and products

• Storyteller with exceptional verbal and written communication skills in English

• Excellent listening skills and super proactive about collaboration

• Adaptability and strong problem-solving skills using the proper escalation process

• Preferred Qualifications

• Highly organized self-starter, motivated to learn and proactive in taking up complex projects that help drive product understanding and client growth strategy

• Ability to analyze data and identify insight with impeccable attention to detail

• Working experiences in F&B verticals, and experiences with brand measurement solutions/studies is a plus

Client-provided location(s): Ho Chi Minh City, Vietnam

Job ID: Tik Tok-7537338412572985608

Employment Type: OTHER

Posted: 2025-08-13T02:39:23
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

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