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Tik Tok

Tik Tok Shop

• GTL Logistics
• Seller Engagement Specialist (Mandarin Speaker) - Surabaya

2 weeks ago• Sidoarjo, Indonesia
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

About The team
This role serves as the primary point of contact for sellers, ensuring effective communication, smooth onboarding, and timely issue resolution. By supporting seller enablement, aligning sellers with logistics processes and service standards, and collaborating closely with internal teams, this position enhances seller performance and satisfaction while driving continuous improvements across the logistics network

Responsibilities:

• Be the main contact for sellers, ensuring smooth communication & issue resolution
• Support onboarding, documentation, and seller training
• Help sellers understand logistics processes & service standards
• Work closely with internal teams to resolve challenges
• Gather feedback to improve seller satisfaction

Qualifications:

Minimum Qualifications:

• Bachelor's degree or above
• 2+ years experience in the Seller management
• Proficiency in Mandarin is required to collaborate with key stakeholders and partners in Mandarin-speaking markets

Preferred Qualifications:

• Good negotiation skills, strong logical thinking, and solution oriented
• Collaborative and open to changes and challenges

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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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Linkhttps://cdn.jwplayer.com/previews/LVcpvjZACopied

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More Videos

• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
• Women's Community01:31Working at Tik Tok
• Women's Empowerment01:45Working At Tik Tok
• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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