Tik Tok Shop

• Logistics Service & Experience Associate (Thailand
• E-Commerce)

1 month ago• Bangkok, Thailand
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About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

About the Team:

Logistics Service Excellence (LSE) is a global team that acts as a bridge between Tik Tok Shop Logistics teams and Customer Service (CS). We act as Subject Matter Experts for the Customer Service team for logistics-related issues, cooperating with them on a number of initiatives to ensure they are able to correctly and efficiently handle logistics issues (SOPs, training, coaching, new launch support). On the logistics-side, we bring buyer/seller insights to our business and product teams, and advocate for the best possible user experience with our platform and services

Responsibilities:

• Responsible for end-to-end seller customer service for the Thailand e-commerce logistics market,
  participate in seller logistics service-related projects
• Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries
• Be able to analyze and classify logistics problems and systematically organize logistics service pain points and generate experience insight reports
• Collaborate with logistics LSPs (e.g., J&T), operations, and product teams to promote the implementation of service optimization plans, track results, and iterate continuously

Qualifications

• Minimum Qualification(s)
• Bachelor's degree or above
• Proficiency in English is Mandatory
• 2+ years of experience in customer service or seller operation in e-commerce/logistics industry

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• Preferred Qualification(s)
• Strong ability to identify customer needs, quickly locate core issues, and have practical experience in promoting problem-solving;
• Understanding of the entire e-commerce logistics process , familiar with common pain points and optimization directions of logistics services;
• Excellent cross-departmental communication and coordination skills, ability to work under pressure, strong sense of responsibility, and detail-oriented;
• Project management experience, having led or participated as a core member in logistics service optimization or customer experience improvement projects.

Client-provided location(s): Bangkok, Thailand

Job ID: Tik Tok-7325008142545766666

Employment Type: OTHER

Posted: 2025-12-05T21:01:09
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

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