Head of Client Solutions Team, Consumer Goods

• Central Europe

1 month ago• Warsaw, Poland

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

The Regional Product & Client Solutions (rPCS) organisation drives strategic alignment and commercial excellence across EUI. This team focuses on elevating product and client solution strategy across the GBS region, ensuring consistent go-to-market excellence. RPCS partners closely with EU markets to surface opportunities, streamline product adoption, and drive incremental revenue. Through close collaboration with sales and product stakeholders, the team brings clarity, cohesion, and commercial momentum to the region.

The Head of Client Solutions is a strategic leadership role reporting operationally to the Group Vertical Director (GVD) and functionally to the rPCS Lead. The role is responsible for driving executional excellence across assigned verticals, ensuring high-quality client engagements, operational consistency, and measurable impact on revenue growth. The Head of Client Solutions is a trusted leader and advisor to both internal teams and external partners, embedding best practices and ensuring alignment with business priorities.

• Key responsibilities include
• Core KPIs : Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams
• Operational Excellence: Raise the floor by establishing and driving best practices adoption within market, standardize processes, and guide teams to consistently deliver high-quality client engagements thereby accelerating revenue growth.
• Strategic Product Adoption: Raise the ceiling by providing guidance on leveraging Tik Tok's ad solutions to drive vertical-specific product adoption, identify expansion opportunities, and influence high-value client strategies.
• Executional Impact & Growth: Lead innovative programs and pilots to create vertical growth opportunities, scale successful initiatives, and proactively design frameworks that address evolving client and market needs.
• Strategic Client Advisory: Act as a trusted advisor to clients and internal CST teams, providing guidance on strategic engagement, optimizing workflows, and aligning client efforts with revenue growth goals.

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• Cross-functional Collaboration: Partner closely with Sales, Operations, and other internal teams to embed client-centric practices, ensure seamless delivery, and align executional models across markets.
• Insights & Market Influence: Gather and analyze market and vertical-specific insights to inform executional strategies, and provide leadership with actionable recommendations that drive revenue and operational improvements.
• Team Leadership: Mentor and guide team, enabling them to execute strategies effectively, adopt best practices, and grow their impact on client engagement and product adoption.

Qualifications:

• Minimum Qualifications

• Client Service Excellence: Passion for delivering outstanding service and building long-term client partnerships.

• Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.

• Strategic & Analytical Thinking: Ability to translate insights into actionable strategies that deliver measurable outcomes.

• Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables.

• Leadership & People Management: People management experience with a track record of developing and empowering high-performing teams. Substantial people management experience within Byte Dance is mandatory.

• Preferred Qualifications

• Communication & Collaboration: Exceptional ability to communicate and collaborate effectively across diverse teams and clients.

• Ad Tech & Digital Marketing Experience: Proven experience in account management, media services, or strategic advisory within digital advertising or ad tech.

• Adaptability: Thrives in fast-paced, dynamic environments and adjusts seamlessly to evolving client and business needs.

Client-provided location(s): Warsaw, Poland

Job ID: Tik Tok-7579561400679713029

Employment Type: OTHER

Posted: 2025-12-09T20:33:24
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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