About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

In this role, you will:

1. Develop large-scale software systems that powers Tik Tok app.
2. Improve system design and architecture to ensure high stability, performance and reliability of the product.
3. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
4. Research, design, and develop computer and network software or specialised utility programs.
5. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

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1. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. Coding experience with a general purpose programming language (ie. Java, C/C++, Go, Python).
3. Demonstrated knowledge of Redis/MySQL/Elasticsearch/Druid/Spark Streaming.
4. Experience working on distributed cloud services.
5. Understanding of algorithms, data structures, and their time and space performance.

Preferred Qualifications:

1. Good understanding of large scale backend service design.

Client-provided location(s): Singapore

Job ID: Tik Tok-7340959057018095910

Employment Type: OTHER

Posted: 2025-01-21T03:51:25
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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