Shop - Last Mile Solution Manager

Team Overview:

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.

We are looking for a highly analytical and operationally strong Last Mile Solutions Manager to support our rapidly growing e-commerce platform. This role focuses on building and optimizing last-mile delivery solutions for high-volume parcel shipments across multiple markets. The ideal candidate has strong experience in e-commerce logistics, works well in a fast-paced environment, and understands how to integrate carriers, delivery partners, and tech-driven routing to create a seamless consumer experience.

This role requires a blend of operational expertise, vendor management, data analysis, and project execution to ensure fast, reliable, and cost-effective delivery for merchants, creators, and end customers.

Key Responsibilities:

Cross-Functional Collaboration & Network Planning:

• Collaborate closely with Fulfillment Center, Middle Mile (MM), Sortation Center (SC), and Last Mile (LM) teams to align operational plans and ensure seamless end-to-end execution.

• Support carrier onboarding by defining routing entry criteria and integration requirements.

• Partner with Strategy, Business Analytics, and Operations teams on volume forecasting, network capacity planning, and delivery performance targets.

• Support product launches, and peak events by proactively planning delivery capacity.

• Coordinate with merchant operations, fulfillment centers, customer service, product, and engineering teams to continuously improve operational processes and customer experience.

• Support Collect by Tik Tok(CBT) logistics initiatives and related operational projects to ensure successful implementation and execution.

Last-Mile Operations & Network Optimization:

• Develop and manage scalable last-mile delivery solutions for a high-growth e-commerce platform.

• Optimize routing, zone coverage, and service models to achieve faster and more reliable delivery.

• Lead continuous improvement initiatives to reduce delivery lead time and cost per package.

• Monitor daily delivery performance, capacity, and exceptions across carrier partners.

Performance Analytics & Continuous Improvement:

• Build and analyze dashboards for on-time delivery, first-attempt delivery success, cost per order, and exception trends.
• Identify operational bottlenecks and recommend data-driven solutions.
• Collaborate with product, data, and engineering teams to enhance routing logic, operational systems, and network optimization tools.

1. Other intuitive projects assigned

Requirements:

• Minimum Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Data Analytics, or related field.

• 3+ years of experience in e-commerce logistics, parcel delivery, last-mile operations, or platform fulfillment.

• Strong understanding of parcel networks, delivery SLAs, and carrier performance management.

• Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker); Ability to manage multiple projects in a fast-paced, high-growth environment.

• Strong communication and negotiation skills with internal teams and external carriers.

• Preferred Qualifications

• Experience in e-commerce platforms (Tik Tok Shop, Amazon, Shopify, Temu, Shein, etc.).

• Familiarity with OMS/TMS systems, routing tech, or delivery optimization tools.

• SQL or data analytics skills.

• Experience designing new logistics programs (same-day, next-day, regional carrier onboarding, etc.).