Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS)

Tik Tok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on Tik Tok.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

This internship offers a unique opportunity to engage in impactful, cross-functional projects that provide a glimpse into professional real-world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.

Key Responsibilities:

You will act as a coordinator and support lead for key operational programs. Your core responsibilities will include:

• Program Coordination

• Cross-Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.

• Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience.

• Onboarding: Assist with the onboarding process and early-stage support for new Tik Tok Shop advertisers.

• Insights & Enablement

• Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.

• Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context.

• Documentation: Maintain business requirements documentation (BRD) and support internal communication channels.

Requirements:

Minimum Qualifications:

• Currently enrolled in a Bachelor’s or Master’s degree (Business, Marketing, Communications, Information Systems, or related).
• Strong written and verbal communication skills.
• Detail-oriented, organized, and proactive in execution.
• Interest in digital advertising, e-commerce, and SMB growth.
• Ability to work in a fast-paced, cross-functional environment.
• Prior internship or project experience in operations, program management, or consulting.

Preferred Qualifications:

• Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
• Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).
• Basic understanding of project management methodologies.