About the Team

The Trust & Safety Policy team develops, reviews, and implements the policies and processes that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.

About the Role

As a LIVE Policy Manager on the Quality & Risk team, you will work on a product policy team focused on the Tik Tok LIVE content ecosystem team with a mission to develop policies and manage content intervention strategies to positively impact Tik Tok LIVE.

You are passionate about user safety, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy and user safety. You also have experience bringing out the best in your colleagues and fostering a collaborative working style in a fast-paced and dynamic environment.

You will work closely with various internal partners, including other members of Trust & Safety, Product teams, and Legal. In addition to policy development and enforcement strategies, you will also support internal teams that identify, triage, and remove violative content globally.

Responsibilities

• Strategic Quality Leadership: Develop initiatives to help drive alignment and quality improvements for both human and AI based moderation systems
• Root Cause Analyses: Lead comprehensive RCA processes to address systemic moderation accuracy issues
• Performance Analytics: Run analyses of issues within our content space, and partner with other policy, product, and operations teams to develop strategies and solutions to improve performance. Track performance improvements.
• Quality Initiatives: Lead and implement projects that seek to find efficiencies and other systematic improvements for moderation quality.
• Cross-functional Partnership: Represent T&S and collaborate with cross-functional teams on quality-driven policy updates

Minimum Qualifications

• 5+ years of experience in policy development and/or policy enforcement within the technology, social media, or content platform industry.
• Bachelor's or Master's degree in public policy, politics, law, economics, behavioral sciences, or a related field.
• Strong oral and written communication skills, with the ability to translate complex or ambiguous issues into clear, structured guidance.
• Excellent analytical reasoning and problem-solving capabilities.

Preferred Qualifications

• Proven experience working cross-functionally and managing projects in fast-paced, ambiguous environments.
• Experience collaborating with international stakeholders across multiple time zones and cultural contexts.
• Demonstrated ability to influence and persuade stakeholders at multiple levels of seniority.