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Tik Tok

Business Operations Manager

• Global Business Solutions
• SMB LATAM

2 weeks ago• São Paulo, Brazil
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

Team Introduction
Tik Tok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on Tik Tok, no matter how big or small.

About the Role:

We are looking for a passionate and experienced Business Operations Manager to partner with the Regional Head of SMB, LATAM. As the Business Operations Manager, you are focused on establishing and maintaining high standards of project management, processes, and best practices to ensure the successful execution of key strategic initiatives for SMB LATAM. We have two roles: One roles main focus will be partnering with the Tik Tok Shop team and the other will be focused on project management, process improvement, and best practice building for SMB Sales in LATAM.
You'll closely partner with Sales Leaders, Strategy, Product, Tik Tok Shop and Marketing teams to address core business opportunities and challenges. We are looking for a proactive, motivated individual who excels in a dynamic and fast-paced environment. With a strong desire to learn and innovate, you will be adept at solving complex problems and delivering solutions that benefit SMB teams across the LATAM region. In this role, you will define project goals and scopes, ensure effective communication across various functions and regions, and continuously enhance business solutions for global clients. The desired candidate for this role has experience working with E-commerce platforms.

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By signing up, you agree to our Responsibilities

Building collaboration across SMB LATAM:

• Creates and maintains forums for key reporting and engagement, including managing documentation, schedules, coordinating meetings. This extends to assisting with budgeting and financial tracking, with a goal to optimize team/management alignment;
• Facilitates clear communication channels between stakeholders to ensure alignment of goals, expectations, and activities throughout a project lifecycle. This includes regular status updates, progress reports, and meetings with key stakeholders;
• Develops and leads initiatives to foster collaboration and engagement across a multi-country sales team, with the goal of creating opportunities for recognition and cross-team interaction, all in alignment with the broader SMB LATAM mission and vision;
• Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.

Business strategies impacting growth priorities:

• Build and demonstrate a proficient understanding of the SMB LATAM Sales business and larger SMB ecosystem to influence key priorities and workstreams;
• Owns or represents LM specific business opportunities or gaps that require continuous project monitoring, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints;
• Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization.

Qualifications:

• Minimum Qualifications

• 5+ years of relevant project or program management, operations or a related field;

• Experience in working with Senior Business Leaders and ability to build strong relations with cross functional partners in a multi-faceted organization;

• Experience in designing and facilitating complex, multi-faceted projects spanning across different teams, across countries, preferably in a global or multinational environment;

• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies;

• Excellent communication skills, to effectively present findings and recommendations to stakeholders across different cultures and regions;

• Proficiency in data analysis and reporting with the ability to capture data, draw conclusions and clearly articulate trends, insights and recommendations to senior leadership;

• Global travel is required.

• Preferred Qualifications

• Proven expertise in project management methodologies and tools with the proven ability to work in a fast paced and ambiguous environment;

• Proven experience working with Go-To-Market, Strategy & Operations functions is desired;

• Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity

• Digital ad sales experience is a great asset;

• Strong understanding of business functions within large organizations and ability to navigate through complex and ambiguous organizations.

Client-provided location(s): São Paulo, Brazil Job ID: Tik Tok-7582343401020049717Employment Type: OTHERPosted: 2026-01-10T19:58:38Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
• Women's Community01:31Working at Tik Tok
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• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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