Search Operations Specialist

• Spanish Speaking

1 month ago• São Paulo, Brazil
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About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analysing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.

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Responsibilities:

• Manage content operation and strategy optimization for search features, ensuring productivity and accuracy meet business requirements.
• Prioritize quality and safety of content from the search side, deeply understanding and monitoring business progress to facilitate product function optimization.
• Collaborate with supervising departments to optimize working standards and conduct relevant policy and SOP training.
• Demonstrate effective cross-team communication skills and take ownership of project tasks.
• Conduct regular assessments on search quality according to evaluation standards, providing feedback and suggestions for policy improvement.
• Stay updated with search trends and algorithm changes, implementing adjustments as necessary for optimal search performance.
• Undertake additional compatible and related responsibilities as required by the project.

Please submit your CV in English.

Qualifications:

• Minimum Qualifications

• Proficiency in Spanish and English is required to collaborate with global partners, including cross functional teams based in Spanish-speaking regions. These interactions include leading and participating in meetings that are conducted in Spanish as well as corresponding in chat or emails.

• Knowledgeable about search engines, with familiarity in social media platforms.

• In-depth understanding of local culture and internet usage habits.

• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.

• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.

• Willingness to work with sensitive and potentially disturbing content.

• Preferred Qualifications

• Bachelor's degree and above or equivalent.

• Excellent communication and collaboration skills.

• Solid analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.

• Proficiency in common office software, with search operation experience preferred.

• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.

Client-provided location(s): São Paulo, Brazil

Job ID: Tik Tok-7585638039935813941

Employment Type: OTHER

Posted: 2025-12-22T20:10:23
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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