Senior Associate - Nuveen Global Investment Operations at TIAA

Senior Associate IC - Nuveen Global Investment Operations
The role of the Senior Associate with business title Operations Manager encompasses end-to-end supervisory responsibility of ascend process accomplished through various systematic, written, and verbal interactions with Operational Teams, Front Office and Middle Office Teams, as well as external teams like custodian bank, broker and . The primary focus of the position is timely and accurate reconciliation of accounts across multiple business lines, maintenance of the overall quality and accuracy of assigned processes, and preparation of ad hoc statistical reports.

Key Responsibilities and Duties

• Monitor process and any associated applications daily to ensure all BAU is efficiently being catered
• Ensure issues are identified, addressed and highlighted/escalated on timely manner to meet the SLAs
• Maintain the relation with custodians and other external parties, as well as across multiple internal systems
• Upon identifying and analyzing exceptions, ensure necessary, corrective action is assigned to responsible parties, logged, and prioritized for resolution
• Interface with internal and external business teams to identify root cause of the BAU issues
• Coordinate preventive and corrective actions with appropriate teams
• Develop a significant level of expertise of the holdings, terms, and transactions of all Funds/Portfolios to provide intuitive and proactive oversight of same
• Ensure adherence to compliance and regulatory requirements
• Ensure all process and audit trail documentation is up-to-date at all times
• Identify, escalate and thereby proactively manage process/delivery risks
• Respond to numerous ad hoc requests from internal and external clients for additional information
• Monitor changes in business processes to ensure Reconciliation Tool and any associated applications are updated accordingly
• Assist in testing updates to Reconciliation Tool and any associated applications
• Maintain and provide timely and accurate MI of process performance and risk
• Assist with ad hoc duties as assigned

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Functional Responsibilities:

• Monitor process and any associated applications daily to ensure all BAU is efficiently being catered
• Ensure issues are identified, addressed and highlighted/escalated on timely manner to meet the SLAs
• Maintain the relation with custodians and other external parties, as well as across multiple internal systems
• Upon identifying and analyzing exceptions, ensure necessary, corrective action is assigned to responsible parties, logged, and prioritized for resolution
• Interface with internal and external business teams to identify root cause of the BAU issues
• Coordinate preventive and corrective actions with appropriate teams
• Develop a significant level of expertise of the holdings, terms, and transactions of all Funds/Portfolios to provide intutitive and proactive oversight of same
• Ensure adherence to compliance and regulatory requirements
• Ensure all process and audit trail documentation is up-to-date at all times
• Identify, escalate and thereby proactively manage process/delivery risks
• Respond to numerous ad hoc requests from internal and external clients for additional information
• Monitor changes in business processes to ensure Reconciliation Tool and any associated applications are updated accordingly
• Assist in testing updates to Reconciliation Tool and any associated applications
• Maintain and provide timely and accurate MI of process performance and risk
• Assist with ad hoc duties as assigned

Project Management Responsibilities:

• Able to understand the business problems and work as face for Ops in all strategic or functional change projects.
• Writing the BRD, FRD, test cases Is desired but not mandatory to have
• Create a risk awareness, continuous improvement culture, training plans, competition, team engagement
• Build a learning environment in team and conduct trainings like process best practices, products to new joiners or existing staffs
• Lead the project from operations stand points and work closely with project stakeholders
• Pitch in and problem solver with self start orientation is must
• Keep the process Audit ready and work with Team leads to run the initiatives
• Capacity utilization, RCA, SOPs, SOWs, Transitions , process knowledge transfer are few assignment will be handled by this role.
• Strong FIN-TECH mindset who can study the process from transformation perspective

Skills and Abilities:

• Excellent interpersonal and communication skills (verbal and written)
• Strong attention to detail and analytical skills
• Strong work ethic and the ability to perform in a team atmosphere
• Excellent problem recognition and resolution skills
• Ability to interact effectively with internal stakeholders
• Focus on delivering consistent and superior customer service
• Ability to prioritize and manage multiple assignments in a fast-paced environment
• Ability to think critically to solve problems and look for process improvement
• Experience using Portia, Eagle Star, Electra, CRD, BBG AIM, Security APL or K2 BPM knowledge
• Self-managed and results-oriented
• Strong interpersonal skills; strong oral and written communication skills; strong organizational skills; and must be able to contribute to discussions
• Team player, detail oriented, ability to multi-task and prioritize effectively
• Ability to understand, create, and present operations reports to Management
• High service orientation, and follow through

Related Skills:

Business Analysis, Business Process Improvement, Business Process Understanding, Collaboration, Consultative Communication, Negotiation, Nuveen Products/Services Acumen, Organizational Savviness, Project Management, Vendor / Partner Management

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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