ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

The Role

We are looking for a Fulfillment Site Director to own the end-to-end strategy, execution, and continuous improvement of our Reno fulfillment operation. This is not a "maintain the status quo" role. You will lead a 300+ associate operation with full P&L accountability, set the bar for operational excellence, and build the playbook for how Thrive Market scales fulfillment.

Our Site Directors are hands-on, floor-present leaders who balance strategic thinking with a bias for action. You will be the single-threaded owner of site performance, people outcomes, and member experience for this facility. The right person sees fulfillment as a competitive advantage, not a cost center.

What You’ll Do:

• Site Strategy and P&L:

Full ownership of site operations, budget, and resource allocation. You set the vision, define the operating plan, and are accountable for results.

• People Leadership:

Lead, develop, and retain a team of 300+ across People Ops, Inbound, Outbound, Inventory Control, QA, and Facility Services. Build a culture where associates want to stay and grow.

• Operational Excellence:

Drive continuous improvement across order processing, inventory management, and shipment accuracy. You own the KPIs: fulfillment speed, accuracy, inventory turnover, labor productivity, cycle time, defect rates, equipment utilization, and safety compliance.

• Data-Driven Decision Making:

Build and maintain real-time dashboards and analytics to identify bottlenecks, forecast demand, and make informed resource decisions.

• Quality and Member Experience:

Uphold rigorous quality control standards across picking, packing, and shipping. Every package that leaves the facility is a brand touchpoint.

• Cross-Functional Partnership:

Collaborate with Supply Chain, Merchandising, Engineering, and Member Experience teams to align fulfillment operations with broader company goals.

• Labor Planning and Talent:

Own headcount forecasting, workforce planning, and staffing strategy. Ensure we attract and retain top talent at every level of the operation.

• Executive Communication:

Prepare and present regular reports to executive leadership on site performance, challenges, and opportunities.

What We’re Looking For:

• 8-10+ years of progressive leadership in manufacturing, warehouse, or fulfillment center operations at a Director or General Manager level.
• Proven success managing large teams (300+) with a track record of building high-retention, high-performance cultures.
• Deep operational fluency across goods receiving, pick/pack, inventory control, and direct-to-consumer small parcel fulfillment.
• Strong financial acumen with experience managing site-level P&L, budgets, and capital planning.
• Analytical mindset with demonstrated ability to use data, dashboards, and KPIs to drive decisions and continuous improvement.
• Excellent cross-functional communication skills with a track record of influencing at all organizational levels.
• Results-oriented with a history of achieving and exceeding performance targets.
• Willingness to be on-call to address operational needs, showcasing dedication to the role and the long-term growth of the business.

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• 401k match
• Multiple work schedules available
• Opportunities for advancement. We have programs that will start you on a path and train you along the way
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private-label products
• Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.

If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at.

© Thrive Market 2026 All rights reserved.

JOB INFORMATION

• Compensation Description
• The starting salary range for this position is between $145,000 - $190,000
• Total Compensation includes Base Salary, Annual Bonus, Stock Options, Health and Wellness Benefits, Flexible PTO, Relocation Assistance, and more!
• Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.