We are seeking a Senior Site Reliability Engineer (SRE) to support our infrastructure, production data, and mission-critical applications for Thomson Reuters Newsroom. This role is based in Bangalore and provides operational support to global locations. You will help manage and operate a large estate of services hosted primarily on AWS, running largely on Linux/UNIX.

The SRE team owns and supports Dev, QA, pre-production, and production environments, ensuring high availability, reliability, scalability, performance, and strong operational excellence. This is a senior, hands-on role requiring deep troubleshooting skills, strong ownership across incident/problem/change management, and a modern mindset toward automation, AI-assisted operations, and cloud financial accountability (Fin Ops).

About The Role:

A core expectation of this role is automation-first operations. You will design, build, and continuously improve automation to reduce toil, increase consistency, and accelerate delivery, including:

• Infrastructure as Code (IaC): automate provisioning and configuration (e.g., Terraform/CloudFormation, Ansible/Chef/Puppet)

• CI/CD enablement: implement and enhance deployment pipelines and release automation (e.g., Jenkins, GitLab CI, GitHub Actions)

• Operational automation: develop scripts/tooling for repeatable tasks, self-healing, and runbook automation (e.g., Python/Shell)

• Observability automation: standardize monitoring, alerting, logging, and dashboards; tune alerts to reduce noise and improve detection

• Reliability engineering: define and track SLIs/SLOs, improve incident response, and drive preventative fixes via post-incident reviews

• What Makes This Role Different (and More Dynamic)

• Embed AI into operations: apply AI/ML and LLM tooling to reduce operational toil, accelerate triage, and improve reliability outcomes.

• Own Fin Ops outcomes with engineering rigor: treat cost as an engineering metric alongside latency, availability, and throughput—driving measurable savings without compromising service health.

• Build a culture of automation-first + insights-first operations: where systems are self-healing, runbooks are executable, and operational decisions are data-driven.

• Design, implement, and maintain highly available, scalable infrastructure across cloud and on-premises environments

• Monitor system health and performance, troubleshoot complex production issues, and implement preventative fixes

• Establish and track SLIs, SLOs, and error budgets to measure and improve service reliability

• Participate in on-call rotation; lead incident response, root cause analysis, and post-mortem reviews that result in durable fixes

• Fin Ops (Cloud Cost Engineering) — Core Ownership

• Identify savings opportunities such as:

• rightsizing, instance family modernization, and autoscaling improvements

• storage lifecycle policies and retention tuning

• eliminating idle/unused resources and "zombie" infrastructure

• optimizing data transfer, logging volume, and observability spend

• Implement policy and automation for sustainable cost control (budgets, alerts, tagging standards, guardrails)

• Quantify outcomes: report on savings, unit economics, and tradeoffs vs. SLOs/latency

• AI-Enabled Operations (AIOps / LLM-assisted SRE) — Core Ownership

• Build and operationalize AI-driven approaches to:

• incident triage acceleration (correlation, anomaly detection, blast-radius estimation)

• noise reduction in alerting and event streams

• RCA acceleration via log/trace summarization and signal extraction

• runbook intelligence (recommendations, decision trees, "next best action")

• Create safe, auditable workflows for AI in production operations (human-in-the-loop, access controls, change logging)

• Develop automation that integrates AI outputs into tooling (ticketing, chatops, runbooks, dashboards)

• Help establish standards for AI usage in ops: evaluation, accuracy thresholds, privacy/security constraints, and continuous improvement

About You:

• 5+ years in SRE, DevOps, or Systems Engineering roles

• Expert-level Linux/UNIX administration (RHEL, Ubuntu, CentOS, or similar)

• Strong scripting in Python, Bash, Go, or similar languages

• Hands-on experience with containers and orchestration (Docker, Kubernetes, ECS)

• Proficiency with configuration management (Ansible, Puppet, Chef, Salt)

• Experience with cloud platforms (AWS strongly preferred; GCP or Azure acceptable)

• Strong networking fundamentals (TCP/IP, DNS, load balancing, firewalls)

• Experience with observability tooling (e.g., Prometheus, Grafana, ELK, Datadog)

• Strong CI/CD experience (Jenkins, GitLab CI, GitHub Actions, CircleCI) ,Experience with IaC and version control (Git)

• Working knowledge of database concepts (MySQL, PostgreSQL, MongoDB, or similar) ,Demonstrated ability to influence operational outcomes across teams (ownership, follow-through, measurable improvements) Service mesh exposure (Istio, Linkerd) Knowledge of security/compliance frameworks (SOC 2, HIPAA, PCI-DSS) Experience with chaos engineering and disaster recovery planning, Familiarity with serverless and microservices architectures

• Exposure to Fin Ops tooling/practices (showback/chargeback, tagging strategy, budgeting, unit cost metrics)

• Experience applying AIOps/ML/LLM techniques to production operations (build or integration experience)

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.