• Provides operational, administrative and sales support to the Global Key Account Director and Sales Team within the Corporates Global Accounts organization. Serves as an overlay resource to enhance efficiency, maintain data accuracy, and empower the broader team to concentrate on high-value customer engagement. While responsibilities may grow over time, the primary focus is supporting the Pagero product line.

About The Role:

• Maintain and update customer and prospect records in Salesforce and other relevant systems (e.g., IFS, EMS), ensuring data integrity across tools
• Support Global Key Account Director and Sr. Sales Specialists with upsell tasks, including order entry, opportunity tracking, and system updates
• Coordinate with internal departments — including Customer Service, Finance, Support, and Professional Services
• Provide sales support, including preparation of proposals, product and pricing information, and relevant account documentation
• Support marketing and sales initiatives, including preparation of presentations, webinar materials, and external event content
• Conduct analysis to identify upsell opportunities and support pipeline reporting
• Maintain reporting and tracking of key sales metrics
• Serve as a knowledgeable point of contact for internal stakeholders with questions related to the Pagero platform and Global Accounts processes
• Contribute to process improvement efforts to increase team efficiency and consistency

About You:

• CRM proficiency (Salesforce required; IFS a plus)
• Data analysis and reporting
• Strong organizational skills and attention to detail
• Communication and professional presentation
• Cross-functional collaboration
• Process improvement mindset
• Microsoft Office / Office 365 (Excel proficiency required)
• Time management and prioritization
• Customer service orientation
• Agile or project management methodology familiarity

Experience & Education:

• Bachelor's degree in a related field, or equivalent work experience
• 2–4 years of experience in a sales support, operations, or customer success support role
• Experience working within a global or matrixed organization preferred
• Experience with Pagero, or a strong understanding of the e-invoicing, tax compliance, or broader fintech/reg tech landscape strongly preferred
• Familiarity with e-invoicing regulations, compliance requirements, or supply chain finance concepts (e.g., VAT/GST compliance, electronic document exchange, or AP/AR automation) a plus

What’s in it For You?

• Hybrid Work Model:

We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:

 We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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