Credit Controller I (French Speaking)| Customer to Cash

Position Overview

The Credit Controller I researches complex customer accounts and billing histories across multiple systems (e.g., SAP, Salesforce, Billtrust, High Radius) to determine the right resolution path, resolve disputes, and secure payment. This role manages a daily portfolio end-to-end—negotiating fair compromises, maximizing receivable recovery, and minimizing credits/cancellations—while delivering professional service that protects long-term customer relationships in both English and French.

About the Role

In this opportunity as Credit Controller I, you will support:

• Conduct extensive research and analysis of account history (usage, payment history, subscriptions, and contracts) and check all available computer systems (SAP, Salesforce, Bill trust, High Radius) to determine the appropriate action necessary for successfully handling customer problems and inquiries

• Contact customers (by phone calls, emails, and letters) to secure payment and resolve billing disputes in a manner that is fair and equitable, and maximize receivable recoveries.

• Provide professional and attentive services that preserve the ongoing relationship with each customer.

• Analyze and research individual account histories that are complicated and multi-faced including such things as billing disputes, unresolved installation, etc.

• Exercise independent judgment in researching disputed balances and negotiating compromise with customers.

• Manage individual portfolios on a day-to-day basis with no backlogs and minimal cancellation/credit adjustments

• About You

You're fit for the role of Credit Controller I if your background includes:

• Excellent written and verbal communication skills; both in English and French.

• Strong knowledge of Thomson Reuters business, products, service and customers

• Ability to deal with professional client base and complex customer issues with limited supervision.

• Strong negotiation skills with the ability to exercise good judgement.

• Ability to operate in a high-pressure environment

• College graduate

• Focusing on Customers

• Driving Results

• Collaborating across Boundaries

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.