Credit Controller I – Operations Customer to Cash

Are you detail-oriented, resilient, and skilled at managing customer relationships while ensuring timely payments? Do you thrive in a structured yet dynamic finance environment where your actions directly impact cash flow and customer satisfaction? If so, we want you on our team!

As a Credit Controller I, you'll play a key role in maintaining the financial health of Thomson Reuters by managing a defined portfolio of accounts. You'll work closely with customers and internal stakeholders to resolve outstanding invoices, apply credit policies consistently, and support a seamless customer experience throughout the collections process—all within a supportive, hybrid work environment in Taguig City.

About the Role
In this opportunity as a Credit Controller I

, you will:-Collect and resolve outstanding invoices from past-due accounts within an assigned portfolio (low- to medium-risk).

• Ensure compliance with all credit and collections policies, procedures, and timelines.

• Communicate directly with customers via preferred channels to negotiate payments, set up payment plans, and promote self-service options.

• Investigate and resolve delinquent accounts, including documentation and coordination with dispute or support teams.

• Maintain accurate records in financial systems and generate reports to track performance and support decision-making.

• Collaborate with cross-functional teams such as Sales Support, Customer Service, and Accounts Receivable to resolve account issues.

• Recommend process improvements to enhance efficiency and effectiveness in collections practices.

About You
You're a fit for the role of Credit Controller I if you have the following required qualifications:

• Bachelor's degree in any field.

• Minimum of 1 year of experience in collections, accounts receivable, or a related finance function.

• Experience in a BPO or shared services environment (Order-to-Cash, customer-facing finance roles) is preferred.

• Strong communication skills with a customer-focused approach and ability to manage stakeholder relationships.

• Proficiency in MS Office and experience with ERP or financial systems (e.g., SAP, Oracle) is a plus.

• Willingness to work night shifts and operate in a hybrid setup based in Taguig City.

Additional preferred qualifications include:

• Familiarity with credit risk assessment or service interruption processes.

• Proactive mindset with ability to suggest and support implementation of process improvements.

What’s in it For You?

• Hybrid Work Model:

We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:

 We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.