AI Product Trainer at Thomson Reuters

AI Product Trainer

Are you passionate about AI and looking for an exciting new opportunity? Thomson Reuters is looking for an enthusiastic AI Product Trainer to join our ANZ Customer Training Team.

In this role, you'll partner closely with our sales teams to develop and deliver strategies that encourage product adoption and maximise usage. You'll also support customers through onboarding and training for our generative AI software, while managing customer accounts to ensure their training needs are understood and met.

This role will be based in Sydney.About the Role

In this opportunity as AI Product Trainer, you will:

• Deliver engaging onboarding and training experiences that help customers confidently use our software, including tailored programs designed to meet specific client needs.

• Build strong customer relationships through regular check-ins to understand goals, identify training opportunities, and ensure ongoing support.

• Support customers with research queries, helping them get the most value from our products and services.

• Collaborate with internal teams, including Sales, Product Development, and Commercial, to share customer insights and help shape continuous improvement.

• Develop long-term customer success strategies that enhance satisfaction, strengthen engagement, and support customer retention.

About You

You’re a fit for the role of AI Product Trainer if your background includes:

• A law degree is mandatory. We are open to recent graduates who are interested in building a career in legal technology.

• Experience in legal technology, or a strong understanding of the legal technology landscape, is desirable.

• Experience delivering training and engaging with customers or clients in a professional environment is desirable

• A strong interest in learning and applying new technologies, software, and AI-enabled solutions.

• Excellent interpersonal skills, a positive and proactive approach, and a genuine commitment to solving problems and supporting customers.

• Demonstrated ability to collaborate effectively with cross-functional teams and contribute to projects and initiatives.

• You enjoy working on cross-functional teams and contributing to projects.

What’s in it For You?

• Hybrid Work Model:

We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:

 We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.