Product Manager Salesforce Platform (Sales, Service & Lead Integrations)

Reuters is seeking a highly skilled Product Manager, Salesforce Platform to join our Commercial Platforms team. In this role, you'll shape how our teams sell, support, and serve customers by evolving Salesforce across a complex, multi-business environment—improving usability, standardizing where it adds value, and enabling automation and compliance at scale.

We currently operate three Salesforce instances across different business units. Our primary Salesforce instance is integrated with Zuora CPQ (with billing executed in Zuora), however we’re also incorporating Salesforce RCA to enable global cross-sell for one business unit. Our Support organization also uses Salesforce to manage omnichannel customer support and is actively progressing an AI automation program leveraging Agentforce. This role will ensure Support is designed into the wider ecosystem—not bolted on.

This role also owns Lead integrations: we currently use Eloqua, with a requirement to also integrate Hub Spot.

About the Role:

• Own product discovery and delivery for Salesforce Sales and Service workflows, translating business process needs into usable, adoptable solutions.
• Align stakeholders across Sales, Support, Commercial Excellence, Commercial Policy, Business Operations, and front-end product teams—driving clarity, prioritization, and decisions.
• Standardize intelligently across three Salesforce instances, defining what should be consistent (data definitions, controls, reporting) vs. configurable by business unit.
• Drive roadmap alignment across CPQ realities (Zuora CPQ today, RCA for cross-sell in one BU), ensuring a coherent seller experience and scalable operating model.
• Integrate Support into the end-to-end journey, including omnichannel service, digital self-serve, and AI-enabled workflow automation.
• Own Lead lifecycle and integrations, evolving from Eloqua-centric to supporting growing Hub Spot demand (definitions, routing, SLAs, data quality).
• Improve the transactional B2B sales motion by removing unnecessary "subscription-style" gates and hard stops, optimizing fast-turn workflows, and improving handoffs between self-serve → seller assist → self-serve (including pricing and billing account setup for invoicing).
• Prototype and validate workflows early (journey maps, clickable prototypes; tools such as v0 are a plus) to build stakeholder confidence and reduce delivery risk.

About You:

• 6+ years product management experience delivering workflow/platform capabilities in a multi-stakeholder environment.
• Strong ability to map and improve business processes, align stakeholders, and drive outcomes.
• Working knowledge of Salesforce Sales Cloud and Service Cloud (enough to partner effectively with admins, architects, and engineers).
• Experience with lead lifecycle / marketing automation integrations (Eloqua and/or Hub Spot or similar).
• UX mindset and comfort using prototyping tools to validate solutions and drive adoption.
• Strong communication skills (clear requirements, decision logs, roadmap updates) and an outcome-driven approach.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.