Customer Operations & Support Specialist - Order Entry

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description Position Summary:

Responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction for order processing .

As an Order Entry Specialist , you will process orders to meet company performance metrics.

You will participate in continuous improvement initiatives while maintaining high standards of accuracy and service quality.

The position includes a variety of tasks working in close collaboration with our commercial partners and customers by taking ownership and accountability.

This role offers the opportunity to contribute to the success of a leader in scientific services while developing your career in a collaborative environment

Please be aware, this role location is officially based on Benton Lane.Key Responsibilities/ requirements :

• Excellent interpersonal skills both written and verbal. To include digital literacy, exceptional detail orientation, strong follow up, and ability to solve problems

• Ability to work with minimum supervision while maintaining accuracy

• Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications.

• Proficiency in enterprise systems including Oracle and Salesforce

• A powerful desire to succeed, combined with the ability to execute multiple tasks, while working calmly and accurately under pressure.

• Ability to work independently and collaborate effectively in a team environment

• Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organizational skills

• Navigate and partner to communicate optimally with internal functions.

• Strong organization and time management skills

• Knowledge of cGMP and quality system standards preferred

• Ability to manage multiple and changing priorities

• Demonstrated success in meeting service level agreements and performance metrics

• Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization.

• Adhere to the Company’s instructions and policies related to order entry and customer relations and to meet established goals

• To perform any other duties as may be required within the remit of the role

• To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company’s Health & Safety Management

Minimum Requirements/Qualifications:

• GCSE or equivalent (UK)

• Minimum of 4 years Customer Service or relevant work experience

• Bachelor’s degree preferred, but not required

• Experience in Order Processing and Customer Service operations or equivalent is preferred and ideally within the manufacturing or distribution industries

• Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills