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Medical Information Specialist I (Pipeline)

Thermo Fisher

Medical Information Specialist I (Pipeline)

Thermo Fisher

São Paulo, Brazil

·

On-site

·

Full-time

·

2w ago

Benefits & Perks

Healthcare

Learning Budget

Healthcare

Learning

Required Skills

Portuguese

English

Communication

Customer service

Medical knowledge

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

We are vital links between an idea for a new medicine and the people who need it. We are the people of Thermo Fisher — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Medical Communications is a truly exceptional team at Thermo Fisher! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world.  Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events / product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

At Thermo Fisher we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.

Summarized Purpose:

  • Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service.

  • Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.

  • The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

  • Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.  Processes fulfillments and provides clinical trial information or after-hours on call support.

  • Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

  • Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

  • Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.

Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (at least 6 months).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

  • Native Portuguese speaker.

  • Strong English skills in all four areas: reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.

  • Solid computer and keyboarding skills

  • Good interpersonal skills

  • Ability to work independently as well as part of a team.

  • Ability to interpret client provided medical and technical information

  • Organizational and time management skills

  • Ability to maintain a positive and professional demeanor in challenging circumstances

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About Thermo Fisher

Thermo Fisher

Thermo Fisher Scientific Inc. is an American life science and clinical research company. It is a global supplier of analytical instruments, clinical development solutions, specialty diagnostics, laboratory, pharmaceutical and biotechnology services.

10,001+

Employees

Waltham

Headquarters

Reviews

3.9

2 reviews

Work Life Balance

3.5

Compensation

2.5

Culture

3.5

Career

4.0

Management

3.0

65%

Recommend to a Friend

Pros

Large company with extensive resources

Structured internship program

Career opportunities in product management

Cons

Low compensation ($22/hour)

High cost of living in location

Expensive housing/rent

Salary Ranges

2,260 data points

Mid/L4

Mid/L4 · Adobe Analytics Launch Developer

1 reports

$137,796

total / year

Base

$105,997

Stock

-

Bonus

-

$137,796

$137,796

Interview Experience

8 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

12%

Experience

Positive 12%

Neutral 63%

Negative 25%

Interview Process

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Panel Interview

5

Final Interview

6

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit

Industry Specific