Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Within our Be NeLux IES Field Service Division we are looking for an additional Field service engineer position within the Chromatography team.

Field Service Engineer

As Field Service representative in this position, you will be responsible for delivering and build service excellence over and above our customer expectations.

The main focus of the role is Installation, Preventive Maintenance, and Instrument Qualification of Chromatography Equipment products within the territory listed above.

What will you do:

Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.

Represent our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.

Install our products from our diverse Chromatography portfolio (LC/IC), demonstrate instrument specification and instruct customers on use and maintenance.

Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.

Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful.

Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.

Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

Optimize your own work schedule by coordinating with all the necessary partners for service planning/scheduling

Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations

Help on continuous improvement through our Practical Process Improvement Business System

REQUIREMENTS:

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments

• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field

• Additional relevant certifications are advantageous

• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level

• Experience with HPLC liquid Chromatography ideal.

• Excellent customer service and communication skills, both written and verbal

• Strong organizational and time management capabilities

• Proficiency with Microsoft Office suite and service management software

• Ability to read and interpret technical documentation and schematics

• Valid driver's license and ability to travel up to 50-75% within assigned territory

• Physical ability to lift up to 50 lbs and work in various laboratory environments

• Proficiency in English and Dutch additional languages beneficial. CVS in English please.

• Strong problem-solving abilities and capacity to work independently

• Adherence to safety protocols and quality standards

• Ability to respond to customer needs with short notice

• Ability to effectively train and support customers on equipment operation

• Experience documenting service activities and preparing detailed reports

• Demonstrated success in meeting customer satisfaction goals