Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Discover an outstanding opportunity at Thermo Fisher Scientific Inc. as a Senior Customer Service Representative in our Shared Service Center in Costa Rica. Join a world-class team committed to making the world healthier, cleaner, and safer through innovative technologies and unmatched customer support. Your role will be essential in delivering flawless customer service and maintaining the highest standards of excellence!

Position Summary:

The Senior Customer Service Representatives deliver high-quality service to clients while managing the entire customer lifecycle. This includes invoicing, order processing, quotations, and keeping master data accurate. You will take on a proactive role in meeting complex customer demands promptly and with precision.

Key Responsibilities:

• Provide outstanding customer service in invoicing, administration, order management, quotations, and master data.
• Handle partner concerns and complex customer requirements, working strictly within guidelines and collaborating with sales, distribution, and finance teams to resolve issues.
• Become proficient in Customer Relationship Management systems.
• Adhere to company policies, operational regulations, and training guidelines.
• Meet key performance indicators and engage in initiatives to improve efficiency and productivity.
• Contribute to projects and assignments that align with business expectations.
• Maintain high data accuracy and quality, and participate in training development.
• Use daily customer service reports to assess and direct activities.
• Participate in cross-training and support activities during peak seasons.

Skills:

• High integrity and compliance.
• Attention to detail and accuracy.
• Strong problem-solving and multitasking abilities.
• Self-motivated, enthusiastic, and a great teammate.
• Proficient written and verbal communication.
• Excellent organizational skills and workload prioritization.
• Judgement and diplomacy in customer interactions.
• Initiative in daily tasks and problem-solving.
• Adaptability and proactive approach.
• Proficient Microsoft Office user.

Experience:

• 2-3 years of customer service experience in an SSC/multinational environment.
• Experience with ERP systems is preferred but not required.

Education:

• Requirement includes a high school diploma or relevant experience; having a Bachelor’s Degree or corresponding experience is advantageous but not necessary.

Working Conditions:

• Repetitive typing and regular computer use.
• Typical office environment physical demands.

Join us at Thermo Fisher Scientific, where you can effectively apply your skills and advance your career in a diverse and inclusive work environment!