Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.

Job Description

• Manage customer relationships, process orders and contracts, handle tenders and quotations, and ensure exceptional service delivery.
• Work across teams to coordinate shipments, maintain documentation, and contribute to continuous improvement initiatives.
• Key liaison between customers, sales teams, and internal departments, managing complex administrative processes while maintaining the highest standards of accuracy and customer satisfaction.
• Deliver critical scientific solutions to customers worldwide, from supporting clinical trials to enabling groundbreaking research.

Requirements

• 2 years of customer service or administrative experience in a similar role
• Preferred Fields of Study: business administration, science, or related field
• Relevant professional certifications beneficial
• Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
• Experience with ERP systems (SAP, QAD) and CRM platforms (Salesforce)
• Excellent written and verbal communication skills, with fluency in English
• Demonstrated ability to manage multiple priorities and meet deadlines
• Strong attention to detail and commitment to accuracy
• Experience with tender/bid documentation and contract administration
• Knowledge of GMP, ISO standards, and quality systems preferred
• Ability to work independently while collaborating effectively within a team
• Experience in pharmaceutical, healthcare, or scientific industries beneficial
• Strong problem-solving skills and process improvement mindset
• Excellent organizational and time management abilities
• Ability to adapt to changing business needs and priorities
• Professional approach and customer-service orientation