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Facilities Coordinator – JLLWhat this job involves:As a member of the Client Services Team, you will provide essential administrative support to ensure smooth and effective processing of work orders, invoices, and vendor submissions. Your attention to accuracy, compliance, and process details will directly support the broader objectives of the client and JLL. This role is fundamental to maintaining operational excellence and client satisfaction through meticulous ticket management and proactive communication across all facility management activities.

What your day-to-day will look like:

• Receive, review, and prioritize incoming work order tickets, ensuring accurate logging and categorization based on predefined criteria and service level agreements
• Route tickets to correct third-party vendors for action, ensuring clear documentation and status updates throughout the process
• Monitor ticket lifecycle, follow up on outstanding tickets, and ensure timely closure in accordance with client requirements and escalation protocols
• Maintain data quality within the work order management system by validating ticket information and updating records as needed
• Generate regular reports on ticket volumes, resolution times, and open/closed status for review by client stakeholders
• Communicate updates, escalate urgent or unresolved tickets, and ensure stakeholders are informed of any issues impacting service delivery
• Participate in periodic audits of ticketing processes and documentation to verify compliance and identify areas for improvement

Required Qualifications:

• High school diploma or equivalent

• 1-3 years of customer service experience

• Experience with Customer Ticketing Systems

• Excellent English written and verbal communication skills

• Basic skills with Microsoft Office Suite products (Word, Excel, Outlook)

• Ability to work independently and manage multiple priorities in fast-paced environment

• Strong problem-solving skills with ability to make quick decisions during service disruptions

Preferred Qualifications:

• Experience with IFMS platforms including IBM Tririga or JLL Corrigo
• Associate's degree in Business Administration or related field
• Knowledge of facilities management processes and terminology
• Experience in commercial real estate or property management
• Familiarity with vendor management and procurement processes

Location:

On-site –Belen, CRI

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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