Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

In this role, you will act as a trusted quality partner and customer advocate, ensuring that customer voices are reflected in our processes and continuous improvement efforts.

You will serve as a key bridge between customers and global manufacturing sites, translating quality concerns into structured investigations and sustainable solutions. This role ensures alignment between customer expectations, regulatory requirements, and operational execution.

Key Responsibilities include:

• Serve as the primary QA liaison between customers and global manufacturing sites to ensure effective investigation and timely resolution of issues

• Partner with Manufacturing, Operations, Sales, and Service to investigate and resolve quality concerns effectively

• Analyze customer feedback and complaint trends to identify improvement opportunities

• Represent the customer perspective in internal quality and operational discussions

• Support customer and regulatory audits, including preparation and follow-up actions

• Deliver customer-facing quality communications and presentations

• Drive continuous improvement initiatives that enhance product reliability and customer experience

This role requires balancing customer advocacy with internal quality standards to ensure sustainable, compliant, and scalable solutions.

Qualifications:

• Bachelor’s Degree and 5+ years of experience (or Advanced Degree and 3+ years of experience) in Quality, Regulatory, or related scientific roles

• Preferred Fields of Study: Chemistry, Biochemistry, Materials Science, Molecular Biology, Engineering, or related discipline

• Working knowledge of quality management systems (e.g., ISO 9001, ISO 13485, GMP or applicable regulatory frameworks)

• Experience in customer complaint handling, root cause investigation, and CAPA management

• Strong communication and presentation skills, with ability to engage diverse technical and non-technical stakeholders

• Demonstrated ability to collaborate effectively within cross-functional and matrix environments

• Customer-focused mindset with strong business acumen and sound judgment

• Ability to travel up to 60% as required by business needs

• Fluent English required

• Proficiency in Microsoft Office Suite