Virtual Apron Director of Business Operations at The Home Depot

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Virtual Apron (VA) Director Ops Process - leads the strategic approach for driving effective processes and productivity within Services Virtual Apron. Analyze operational standards and process improvement initiatives to ensure consistent execution and to drive customer conversion. Lead Ops Process team with direction and execution of strategic initiatives including project support and process improvements. Responsible for oversight and direction of the roll-out and implementation of solutions related to strategic initiatives - providing leadership and strategy guidance cross-functionally.

Key Responsibilities:

• 10% - Communicate Effectively
• Communicate effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
• 20% - Lead Effectively
• Lead direct reports. Motivate and influence leadership for collective decision making. Create a sense of belonging for associated team and lead effectively.
• 45% - Manage Operational Processes
• Manage, drive, and deliver operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Create and maintain project deliverables through planning and schedules, meeting quality of output, schedule, and budget parameters.
• 25% - Strategic Planning
• Provide direction and strategic planning for associated teams and analysts. Develop and implement changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business.

Direct Manager/Direct Reports:

• This Position typically reports to the Virtual Selling GM
• This Position has 2 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of HRIS software (e.g., IBM Kenexa, People Fluent, Tesseract)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• 4

Minimum Leadership Experience:

• 4

Preferred Leadership Experience:

• 4

Certifications:

• None

Competencies:

• Decision Quality
• Builds Effective Teams
• Ensures Accountability
• Instills Trust
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results