
Leading company in the retail industry
Manager Operations Process
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores/field. Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot.
Key Responsibilities:- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
- Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
- Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
- Manage issues and roadblocks that arise related to their area of responsibility.
- Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
- Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
- Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
- Maintain knowledge base regarding specific operations and processes within store operations
- Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).
Direct Manager/Direct Reports:- Direct and indirect reports typically include 2-5 Business Analysts. - Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
- Typically procedures for analyzing situations and making conclusions are very diverse.
- Typically considers among many different options or procedures when solving problems.
- Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
Travel Requirements:- Typically requires overnight travel less than 10% of the time.
Physical Requirements:- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.
Minimum Qualifications:- Must be eighteen years of age or older. - Must be legally permitted to work in the United States.
Preferred Qualifications:- PMI certification preferred. - 3 years of retail experience or process management in related area.
Minimum Education:- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:- No additional education
Minimum Years of Work Experience:- 5
Preferred Years of Work Experience:- No additional years of experience
Minimum Leadership Experience:- None
Preferred Leadership Experience:- None
Certifications:- None
Competencies:- Strong business, functional and/or store knowledge for their area of responsibility - Leadership and management experience preferred
- Strong operations, retail and/or field experience required
- Ability to partner/communicate well with the field/stores
- High sense of urgency in responding to field needs
- Strong big picture; strategic thinking skills
- Strong quantitative skills such as statistics and data analysis.
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The Home Depot 소개

The Home Depot
PublicThe Home Depot, Inc., often referred to as Home Depot, is an American multinational home improvement retail corporation which sells tools, construction products, appliances, and services including fuel and transportation rentals.
10,001+
직원 수
Atlanta
본사 위치
$408B
기업 가치
리뷰
10개 리뷰
3.5
10개 리뷰
워라밸
2.8
보상
2.5
문화
3.7
커리어
2.9
경영진
3.0
65%
지인 추천률
장점
Good coworkers and team atmosphere
Excellent health benefits
Learning opportunities and training programs
단점
Long hours and busy periods
Low pay and compensation issues
Poor management and communication
연봉 정보
3개 데이터
Junior/L3
Junior/L3 · Customer Service
1개 리포트
-
총 연봉
기본급
-
주식
-
보너스
-
면접 후기
후기 5개
난이도
3.0
/ 5
소요 기간
21-35주
경험
긍정 0%
보통 40%
부정 60%
면접 과정
1
Application Review
2
HR Screen
3
Hiring Manager Interview
4
Background Check
5
Offer
자주 나오는 질문
Behavioral/STAR
Customer Service Scenarios
Past Experience
Culture Fit
최근 소식
The Home Depot prepares to develop first San Marcos location - Community Impact | News
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·
1w ago
‘Trying to pound my brains out’: Detroit man describes violent Home Depot brawl - ClickOnDetroit | WDIV Local 4
ClickOnDetroit | WDIV Local 4
News
·
1w ago
Home Depot manager accused of giving millions in fraudulent discounts - USA Today
USA Today
News
·
2w ago
Home Depot says ‘bye’ to a traditional customer service feature in favor of AI - New York Post
New York Post
News
·
2w ago