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The Home Depot
The Home Depot

Leading company in the retail industry

Lead Data Analyst - CX Analytics (Pro Product)

직무데이터 분석
경력리드급
위치STORE SUPPORT CENTER, United States
근무오피스 출근
고용정규직
게시1개월 전
지원하기

필수 스킬

Python

SQL

Tableau

Project Management

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Lead Data Analyst will serve as a principal strategic partner and technical anchor for the CX Analytics team supporting The Home Depot's Pro Product team. This individual will own the end-to-end analytics lifecycle for critical Pro workstreams, driving active engagement with stakeholders to shape business requirements and turn complex specifications into high-quality deliverables.Acting as a trusted advisor to leadership, product managers, and UX designers, the Lead Analyst will define data requirements, architect reporting frameworks, and translate complex datasets into compelling, actionable narratives that directly influence the Pro Product strategy. Utilizing expert-level SQL, Python, Tableau, and emerging AI technologies, this role will champion data-driven problem-solving, spearhead innovation (including AI/GenBI integration), and establish the gold standard for analytics governance and knowledge management across the team.
Key Responsibilities:

  • 20% - Business Collaboration
  • Leverage extensive business knowledge into solution approach. Effectively develop trust and collaboration with internal customers and cross-functional teams. Partner with Other Orgs to understand potential for new tools and ways to maintain technical agility for advanced analytics.
  • 25% - Project Management & Team Support
  • Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with managers and team in the distribution of workload and resources. Serve as a technical subject matter expert (SME) on both predictive and prescriptive analytics. Drive effective Agile project delivery protocols to assure we gather and surface reliable, actionable enterprise level analytics. Ensure the team comprehends and applies the established processes and standards and mentor team on development.
  • 30% - Solution Development
  • Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners. Clearly communicate impacts of recommendations to drive alignment and appropriate implementation. Develops solutions to transform data into useful, actionable information​.
  • 25% - Technical Exploration & Development
  • Guide and direct project teams in the requirements gathering, design, and development of complex applications/programs. Provide technical education on advanced analytics to analytics community. Drive analytics teams to get matured in predictive and prescriptive analytics.

Direct Manager/Direct Reports:

  • This position reports to the Manager
  • This position has 0 direct reports

Travel Requirements:

  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:

  • Proven experience in a technical project leadership and strategic ownership role.
  • Expert-level proficiency with SQL and complex script development.
  • Advanced experience architecting and deploying reports in Tableau.
  • Strong proficiency in Python for data manipulation, statistical analysis, and automation.
  • Demonstrated enthusiasm and practical knowledge of leveraging AI/Machine Learning applications for business insights.
  • Exceptional data storytelling skills with the ability to translate technical findings for non-technical leadership.

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

  • The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

  • 6

Preferred Years of Work Experience:

  • 7

Minimum Leadership Experience:

  • No previous leadership experience

Preferred Leadership Experience:

  • No previous leadership experience

Certifications:

  • None

Competencies:

  • Action Oriented
  • Collaborates
  • Drives Engagement
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict

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The Home Depot 소개

The Home Depot

The Home Depot, Inc., often referred to as Home Depot, is an American multinational home improvement retail corporation which sells tools, construction products, appliances, and services including fuel and transportation rentals.

10,001+

직원 수

Atlanta

본사 위치

$408B

기업 가치

리뷰

10개 리뷰

3.5

10개 리뷰

워라밸

2.8

보상

2.5

문화

3.7

커리어

2.9

경영진

3.0

65%

지인 추천률

장점

Good coworkers and team atmosphere

Excellent health benefits

Learning opportunities and training programs

단점

Long hours and busy periods

Low pay and compensation issues

Poor management and communication

연봉 정보

3개 데이터

Junior/L3

Junior/L3 · Customer Service

1개 리포트

-

총 연봉

기본급

-

주식

-

보너스

-

면접 후기

후기 5개

난이도

3.0

/ 5

소요 기간

21-35주

경험

긍정 0%

보통 40%

부정 60%

면접 과정

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Background Check

5

Offer

자주 나오는 질문

Behavioral/STAR

Customer Service Scenarios

Past Experience

Culture Fit