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Lead Data Analyst - CX Analytics (Pro Product)

The Home Depot

Lead Data Analyst - CX Analytics (Pro Product)

The Home Depot

STORE SUPPORT CENTER, ATLANTA - 9090

·

On-site

·

Full-time

·

3d ago

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Lead Data Analyst will serve as a principal strategic partner and technical anchor for the CX Analytics team supporting The Home Depot's Pro Product team. This individual will own the end-to-end analytics lifecycle for critical Pro workstreams, driving active engagement with stakeholders to shape business requirements and turn complex specifications into high-quality deliverables.

Acting as a trusted advisor to leadership, product managers, and UX designers, the Lead Analyst will define data requirements, architect reporting frameworks, and translate complex datasets into compelling, actionable narratives that directly influence the Pro Product strategy. Utilizing expert-level SQL, Python, Tableau, and emerging AI technologies, this role will champion data-driven problem-solving, spearhead innovation (including AI/GenBI integration), and establish the gold standard for analytics governance and knowledge management across the team.

Key Responsibilities:

  • 20% - Business Collaboration
  • Leverage extensive business knowledge into solution approach. Effectively develop trust and collaboration with internal customers and cross-functional teams. Partner with Other Orgs to understand potential for new tools and ways to maintain technical agility for advanced analytics.
  • 25% - Project Management & Team Support
  • Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with managers and team in the distribution of workload and resources. Serve as a technical subject matter expert (SME) on both predictive and prescriptive analytics. Drive effective Agile project delivery protocols to assure we gather and surface reliable, actionable enterprise level analytics. Ensure the team comprehends and applies the established processes and standards and mentor team on development.
  • 30% - Solution Development
  • Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners. Clearly communicate impacts of recommendations to drive alignment and appropriate implementation. Develops solutions to transform data into useful, actionable information​.
  • 25% - Technical Exploration & Development
  • Guide and direct project teams in the requirements gathering, design, and development of complex applications/programs. Provide technical education on advanced analytics to analytics community. Drive analytics teams to get matured in predictive and prescriptive analytics.

Direct Manager/Direct Reports:

  • This position reports to the Manager
  • This position has 0 direct reports

Travel Requirements:

  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:

  • Proven experience in a technical project leadership and strategic ownership role.
  • Expert-level proficiency with SQL and complex script development.
  • Advanced experience architecting and deploying reports in Tableau.
  • Strong proficiency in Python for data manipulation, statistical analysis, and automation.
  • Demonstrated enthusiasm and practical knowledge of leveraging AI/Machine Learning applications for business insights.
  • Exceptional data storytelling skills with the ability to translate technical findings for non-technical leadership.

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

  • The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

  • 6

Preferred Years of Work Experience:

  • 7

Minimum Leadership Experience:

  • No previous leadership experience

Preferred Leadership Experience:

  • No previous leadership experience

Certifications:

  • None

Competencies:

  • Action Oriented
  • Collaborates
  • Drives Engagement
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict

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About The Home Depot

The Home Depot

A retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.

10,001+

Employees

Atlanta

Headquarters

$408B

Valuation

Reviews

3.9

2 reviews

Work Life Balance

3.0

Compensation

2.5

Culture

3.0

Career

2.0

Management

3.5

35%

Recommend to a Friend

Pros

Strong job performance and recognition

Management support and recommendations

Opportunity to manage specialty departments

Cons

Limited path from contract to permanent employee

Contract employment instability

State tax complications affecting hiring

Salary Ranges

2 data points

Junior/L3

Junior/L3 · Customer Service

1 reports

-

total / year

Base

$16

Stock

-

Bonus

-

Interview Experience

6 interviews

Difficulty

2.0

/ 5

Duration

21-35 weeks

Offer Rate

33%

Experience

Positive 33%

Neutral 17%

Negative 50%

Interview Process

1

Application Review

2

Online Assessment/Screen

3

HR Screen

4

Hiring Manager Interview

5

Technical Assessment

6

Offer

Common Questions

Behavioral/STAR

Customer Service Scenarios

Technical Knowledge

Past Experience

Culture Fit