Manager – Strategic Projects, Scheduling Optimization at The Home Depot

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Manager – Strategic Projects, Scheduling Optimization is responsible for making scheduling simpler and more effective, both now and in the future. Partnering closely with Analytics, HR, and Product, this Manager will help focus the broader team on the key problems and potential solutions, often managing pilots to gain insights and learnings. The goal of this role is improve the end-to-end scheduling journey and inform the long-term roadmap for scheduling capabilities. By testing and leveraging data, this role will help shape the future of scheduling, including modernized tools, smarter automation, and transformational changes to how the business plans and schedules labor.

A successful Manager is familiar with working cross-functionally, executing pilots, and drawing qualitative and quantitative insights based upon learning. The ideal person will be self-motivated and curious, with a working knowledge of store labor and scheduling practices.

Key Responsibilities:

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

• Direct and indirect reports typically include 2-5 Business Analysts.
• Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Previous experience within store operations or labor
• Demonstrated success partnering cross-functionally to launch tools, improve workflows, or set long-term goals
• Data-driven mindset and ability to leverage analysis to make business recommendations
• Strong written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Strong business, functional and/or store knowledge for their area of responsibility
• Leadership and management experience preferred
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis.