What To Expect
This role will oversee Tesla IT Answers Deskside Support within the state of California. Deskside support provides end user compute support across Factories, Workplace, and many remote locations. We are looking for a technical manager with hands on experience. One who leads by example, supports/mentors the members of their organization and can strategically ensure teams level of service does not slip as company expands.

This role is based in either Fremont or Palo Alto, CA.

What You'll Do

Strong leadership and team building skills with excellent communication and prioritization. Solid common sense thinking with ability to see bigger picture, attention to detail, decision making, and embrace changes

Excel on operational improvement, solid analytical skills, define and maintain process and procedures and distribute to team members

Ensure all staff are trained and following standard operating procedures and providing excellent customer service by resolving request and incidents in a timely and efficient manner

Close collaboration with Endpoint Engineering and HRBP Team to facilitate resolution of complex technical and onboard & offboard issues, ensure alignment with business goals and objectives

Establish and monitor KPI metrics to measure service desk performance, including- response time, resolution time, and customer satisfaction. Along with routine forecast and financial reporting on hardware and software ordering and consumption. Work with ITASM and GSM to justify necessary spend

Conduct routine fun imaginative campaign to help drive or promote new services or projects

Position requires to be on-site with <5% travel required as necessary

What You'll Bring

2+ years of Management experience

3+ years of Desktop Support experience

Extensive experience with Windows 10, 11 and macOS 12+

Experience with ITIL fundamentals, SNOW, Jira, and Confluence

Experience with Microsoft Active Directory, Group Policy, SCCM

Experience with Windows, MacOS, and Linux provisioning & operational process

Experience with developing hardware standards, imaging baselines, and develop tools to audit software license consumption

Deliver 24x7x365 IT support with on-call rotation and escalation path

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$120,000 - $210,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

, Tesla