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채용Tesla

IT End User Services Manager, IT Operations

Tesla

IT End User Services Manager, IT Operations

Tesla

Fremont, California

·

On-site

·

Full-time

·

Today

필수 스킬

Linux

Excel

Jira

Customer Service

What To Expect
This role will oversee Tesla IT Answers Deskside Support within the state of California. Deskside support provides end user compute support across Factories, Workplace, and many remote locations. We are looking for a technical manager with hands on experience. One who leads by example, supports/mentors the members of their organization and can strategically ensure teams level of service does not slip as company expands.

This role is based in either Fremont or Palo Alto, CA.

What You'll Do
  • Strong leadership and team building skills with excellent communication and prioritization. Solid common sense thinking with ability to see bigger picture, attention to detail, decision making, and embrace changes
  • Excel on operational improvement, solid analytical skills, define and maintain process and procedures and distribute to team members
  • Ensure all staff are trained and following standard operating procedures and providing excellent customer service by resolving request and incidents in a timely and efficient manner
  • Close collaboration with Endpoint Engineering and HRBP Team to facilitate resolution of complex technical and onboard & offboard issues, ensure alignment with business goals and objectives
  • Establish and monitor KPI metrics to measure service desk performance, including- response time, resolution time, and customer satisfaction. Along with routine forecast and financial reporting on hardware and software ordering and consumption. Work with ITASM and GSM to justify necessary spend
  • Conduct routine fun imaginative campaign to help drive or promote new services or projects
  • Position requires to be on-site with <5% travel required as necessary

    What You'll Bring

  • 2+ years of Management experience
  • 3+ years of Desktop Support experience
  • Extensive experience with Windows 10, 11 and macOS 12+
  • Experience with ITIL fundamentals, SNOW, Jira, and Confluence
  • Experience with Microsoft Active Directory, Group Policy, SCCM
  • Experience with Windows, MacOS, and Linux provisioning & operational process
  • Experience with developing hardware standards, imaging baselines, and develop tools to audit software license consumption
  • Deliver 24x7x365 IT support with on-call rotation and escalation path


  • Benefits
    Compensation and Benefits
    Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Medical plans > plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D
  • Short-term and long-term disability insurance (90 day waiting period)
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program


  • Expected Compensation

    $120,000 - $210,000/annual salary + cash and stock awards + benefits

    Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    , Tesla

    총 조회수

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    총 지원 클릭 수

    0

    모의 지원자 수

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    스크랩

    0

    Tesla 소개

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    직원 수

    Ciudad De Panamá

    본사 위치

    $800B

    기업 가치

    리뷰

    3.8

    10개 리뷰

    워라밸

    2.2

    보상

    3.8

    문화

    3.5

    커리어

    4.1

    경영진

    2.8

    65%

    친구에게 추천

    장점

    Innovative projects and cutting-edge technology

    Great team and supportive colleagues

    Opportunities for growth and learning

    단점

    Long hours and poor work-life balance

    High pressure and tight deadlines

    Management issues and high expectations

    연봉 정보

    1,398개 데이터

    Junior/L3

    Mid/L4

    Senior/L5

    Junior/L3 · ASSOCIATE MANAGER, LOGISTICS

    2개 리포트

    $131,560

    총 연봉

    기본급

    $114,400

    주식

    -

    보너스

    -

    $131,560

    $131,560

    면접 경험

    4개 면접

    난이도

    3.5

    / 5

    소요 기간

    14-28주

    경험

    긍정 0%

    보통 75%

    부정 25%

    면접 과정

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    자주 나오는 질문

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts