Trade In Support Payoffs

What to Expect

Tesla is seeking a highly motivated and organized Payoff Specialist to join our Payoff Operations Team. Payoffs Team is an elite group that supports the seamless collection of all customer trade-in vehicle payoffs.

As a Payoff Specialist, your primary responsibility is to ensure a smooth pre-delivery trade-in process for our customers. You will drive payoff collection outreach and resolution of any issues/delays that arise from the customer or their lienholder. You will work with a variety of internal and external stakeholders: Tesla Sales/Delivery, Order Operations, Servicing, finance/banking partners, and/or the customer directly. You learn fast, take ownership and initiative, follow directions well, maintain a hyper focused workflow, and quickly pivot from task to task with a high efficiency. Payoff Specialists are the ultimate problem solvers on our team and ensure all upcoming deliveries are cleared with accuracy.

What You’ll Do

• Develop extensive knowledge of lender specific requirements as it relates payoff collection for both leased and financed vehicle
• Comprehend and monitor performance reports and dashboards to track individual KPIs (key performance indicators) and take appropriate action to influence metrics
• Review documentation when applicable for trade-in vehicles for accuracy and drive immediate actions to resolve potential issues preventing a swift payoff process
• Routinely call banks/lienholders for updated payoff values
• Support local Tesla Sales and Delivery teams for all payoff related questions
• Partner with internal/external stakeholders to correct root cause issues causing payoff discrepancies

What You’ll Bring

• Prior experience in an administrative role, dealership, or work with vehicle titles preferred
• Intermediate excel skills a plus (pivot tables, filters, Vlookups)
• Strong verbal and written communication skills (confident on the phone), strong attention to detail, solutions/data focused (path forward thinking)
• Must be able to start work at 5am