Jobs

Service Support Advisor, Residential Energy Service

Tesla

Henderson, Nevada

On-site

Full-time

Today

What To Expect
Tesla is seeking an experienced and dynamic Service Support Advisor to join our innovative team. As a key member of our Residential Field Service Team, you will play a crucial role in managing and coordinating service activities to ensure timely resolutions and high client satisfaction.

What You'll Do

Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized and densely packed schedule

Liaise with Field Teams: Act as a key point of contact for field teams to ensure timely system uptime and resolution of service issues

Customer Interaction: Engage with customers to schedule, reschedule, and confirm appointments through various communication channels, including chat and phone

Monitor Communications: Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for both proactive and customer-initiated requests

Update and Communicate: Provide proactive and timely communication regarding scheduling timelines, updates, and changes to both customers and field teams

Utilize Tools and Dashboards: Use provided programs and dashboards to monitor and address key performance indicators (KPIs), such as outstanding and past due work, and prioritize service for residential clients

What You'll Bring

Associates degree preferred. Strong problem-solving skills with a proactive and self-motivated approach

Flexible and able to adjust to changing circumstances. Capable of working through problems and solutions with minimal guidance; resourceful in tackling challenges

Ability to work well independently and with others in a collaborative team environment. Excellent computer skills, particularly Microsoft Excel, PowerPoint, and Word

Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines. Exceptional communications, strategic thinking, and interpersonal skills

Excellent Customer Service Skills. Excellent organizational skills with a focus on efficiency and effectiveness

Proponent for continuous improvements (Process, product, technology)

Strong attention to detail. Regular, reliable, and predictable attendance is required

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

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About Tesla

Tesla

Public

A financial leasing taxi company that provides vehicles to customers

140,000+

Employees

Ciudad De Panamá

Headquarters

$800B

Valuation

Reviews

3.1

5 reviews

Work Life Balance

1.5

Compensation

1.2

Culture

1.3

Career

1.8

Management

1.1

15%

Recommend to a Friend

Pros

Strong financial performance

Revenue growth

Company achieving targets

Cons

Poor compensation and raises below inflation

Union-busting and anti-labor practices

Unpaid work demands and wage theft

Salary Ranges

3,570 data points

Junior/L3

Mid/L4

Junior/L3 · Associate Analyst

2 reports

$94,875

total / year

Base

$82,500

Stock

Bonus

$92,000

$97,750

Interview Experience

4 interviews

Difficulty

3.5

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 75%

Negative 25%

Interview Process

Application Review

Recruiter Screen

Technical Phone Screen

Take-home Assignment

Panel Interview

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

System Design

Machine Learning Concepts

News & Buzz

Tesla just made it clear: It's no longer a car company - Yahoo Finance

Source: Yahoo Finance

News

5w ago

Elon Musk took final minutes of Tesla's earnings call to warn American companies about ... - Times of India

Source: Times of India

News

5w ago

The economics of Tesla the company are still all about cars. The economics of Tesla the stock are not. - Sherwood News

Source: Sherwood News

News

5w ago

SpaceX reportedly mulling Tesla merger or tie-up with Elon Musk’s xAI firm - The Guardian

Source: The Guardian

News

5w ago