Position Description
As a Tesla Regional Technical Specialist, you'll work within the Service Technical Organization to drive Tesla's exceptional Service standards. This role is the key connection point between our regional Service Centers and APAC Service Engineering. Your responsibility will be leading accurate diagnosis of escalated cases across multiple service centers, keeping vehicles on road while improving service capabilities.

A strong technical background in diagnosing complex electromechanical systems with heavy software content is required. This Regional Technical Specialist must be passionate about diagnostics, must be a strong critical thinker with great fluency in understanding technical system-level architecture and issues. This role will require extensive regular travel at short notice supporting issues within the Service Region.

Responsibilities

Provide on-site diagnostic support for Service Locations within allocated region

Support Service technicians remotely with diagnostic and troubleshooting techniques via the Service Toolbox escalation path

Identify quality concerns, generating a continuous feedback loop of issues identified in the field

Collaborate with regional Field and Product Support Engineers in root cause analysis

Provide operational feedback for service procedures, knowledgebase improvements and diagnostic tooling/applications

Utilize reports and metrics to spot trends and areas for technical development within Service

Provide on-site coaching and mentoring of Lead and Master Technicians focusing on diagnostic principles and service procedures under the guidance of Tesla Academy

Provide frequent documentation of work for reporting purposes via a ticketing system

Host Service/Technical operation bi-weekly meetings

Regular travel required to support, monitor and report on new/trending/critical or region-specific concerns

Availability for occasional off-hours work and meetings

Requirements

Minimum 2 years experience as OEM Senior or Master Technician

Ability to travel interstate/Internationally at short notice as per business requirements

Experience with complex automotive/ electromechanical systems, preferably electric vehicles or high voltage DC systems such as DC storage or DC-DC converters

Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc).

Valid driver’s license

Demonstrated experience in testing and diagnosis of all systems including HVAC, hydraulic brakes, suspension, electronic systems and modules

Demonstrated experience using diagnostic scan tools, following diagnostics and operating scopes

EV or Hybrid Experience a bonus

Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset