Responsibilities

-Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance

-Educate our owners so they have optimal confidence in the operation of their vehicle

-Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure

-Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary

-Accurately record issues and data into CRM/ Vehicle Support Systems

Requirements

-Minimum 1 years Technical Support/ call center experience in automotive industry is preferable

-Flexible, proactive, attention to details, eager to contribute with strong common sense

-Organize, sense of priority, adapt to work in a high pressure and fast pacing environment

-Establish and maintain positive, respect, cooperative working relationships

-Willingness to learn new and innovative automotive technologies

-Understanding of basic automotive techniques would be an added advantage

-Familiar with Customer Management Systems-Outlook, and MS Office Suite