Business Process Associate, Fleet Operations

What to Expect

The Business Process Associate, Fleet Operationsis part of the Registrations Operations organization and will work with cross-functional stakeholders, financial institutions, fleet management companies, and state regulators. The Regional Fleet Associate will complete vehicle registration transactions for Tesla owned vehicles and will coordinate with Registration Operation leaders on any registration escalation concerns as needed.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional stakeholder experiences. While individual contributions is recognized, teamwork is essential to achieve the highest level of success.

What You’ll Do

• Manage exception cases and/or registration escalations
• Coordinates with Sales, Service and Delivery teams to ensure that all required documents pertaining to the transaction are complete and accurate
• Manage internal stakeholders such as business teams, financial institutions, fleet management companies and 3rd party vendors
• Oversee large internal fleet of vehicles ensuring accurate and on-time submission of DMV documentation across assigned markets including plate and audit management
• Ensures title perfection and provide proof of liens to bank and other related parties
• Manage and solution a wide range of title and registration escalations and provide on processes including cross border scenarios
• Records information and ensures data quality in multiple record keeping systems including but not limited to DRO, SCA, AMP, FMT and other internal or state/3rd party registration tools as necessary

What You’ll Bring

• Bachelor’s Degree or equivalent experience
• DMV experience is required
• Strong written and verbal communication skills and ability to interact effectively with all levels of management
• Ability to problem solve and navigates through ambiguous situations
• Ability to work independently and think creatively with a proven track record of execution
• Superior attention to detail under tight deadlines
• Comfort working in a fast paced environment