职位 Tesla

Tesla

Accelerating the world's transition to sustainable energy.

Customer Support Specialist

职能技术支持

级别中级

地点Taguig, Philippines

方式现场办公

类型全职

发布今天

立即申请

必备技能

Customer Service

Position Description

The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns related to service and level 1 vehicle support topics. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient, and customer-centric team members to help deliver an equally innovative experience for our customers.

Responsibilities

Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.

Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively

Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team

Accurately record issues and data into CRM / Vehicle Support System

Provide an exceptional experience to our customers on a daily basis

Requirements

Minimum 1 years of relevant work experience in a customer service environment

Strong attention to detail and exceptional written and verbal communication skills are required

Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions

Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment

Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with an interest in technology, particularly Tesla products and agility at learning new products and features

A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape

Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

Requires open availability (must be able to work evenings and weekends).

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关于Tesla

Tesla

Public

A financial leasing taxi company that provides vehicles to customers

140,000+

员工数

Ciudad De Panamá

总部位置

$800B

企业估值

评价

10条评价

3.8

10条评价

工作生活平衡

2.3

薪酬

4.0

企业文化

3.2

职业发展

4.1

管理层

2.8

65%

推荐率

优点

Innovative projects and cutting-edge technology

Great team and supportive colleagues

Good compensation and benefits

缺点

Long hours and poor work-life balance

High pressure and tight deadlines

Management issues and high expectations

薪资范围

1,403个数据点

Junior/L3

Mid/L4

Junior/L3 · Associate Analyst

2份报告

$94,875

年薪总额

基本工资

$82,500

股票

奖金

$92,000

$97,750

面试评价

4条评价

难度

3.5

/ 5

时长

14-28周

体验

正面 0%

中性 75%

负面 25%

面试流程

Application Review

Recruiter Screen

Technical Phone Screen

Take-home Assignment

Panel Interview

Offer

常见问题

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

System Design

Machine Learning Concepts