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Customer Service Representative

Tesla

Customer Service Representative

Tesla

West Palm Beach, Florida

·

On-site

·

Full-time

·

Today

What To Expect
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.

What You'll Do

  • Work scheduling maintenance
  • Vehicle arrival preparation
  • Customer communication and expectations
  • Rental coordination and hand off
  • Vehicle status updates
  • Material and supplies reordering
  • Repair review and delivery


    • What You'll Bring

  • Strong customer-oriented approach with clients and coworkers
  • Must be willing to train others
  • Ability to work independently in limited supervision environments
  • Microsoft Office experience, preferred
  • Excellent written and verbal communication skills as well as the ability to follow instructions
  • Account receivable experience is a plus


    • Benefits
    Compensation and Benefits
    Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Medical plans > plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D
  • Short-term and long-term disability insurance (90 day waiting period)
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program


    • , Tesla

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    About Tesla

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    Employees

    Ciudad De Panamá

    Headquarters

    $800B

    Valuation

    Reviews

    3.1

    5 reviews

    Work Life Balance

    1.5

    Compensation

    1.2

    Culture

    1.3

    Career

    1.8

    Management

    1.1

    15%

    Recommend to a Friend

    Pros

    Strong financial performance

    Revenue growth

    Company achieving targets

    Cons

    Poor compensation and raises below inflation

    Union-busting and anti-labor practices

    Unpaid work demands and wage theft

    Salary Ranges

    3,570 data points

    Junior/L3

    Mid/L4

    Junior/L3 · Associate Analyst

    2 reports

    $94,875

    total / year

    Base

    $82,500

    Stock

    -

    Bonus

    -

    $92,000

    $97,750

    Interview Experience

    4 interviews

    Difficulty

    3.5

    / 5

    Duration

    14-28 weeks

    Experience

    Positive 0%

    Neutral 75%

    Negative 25%

    Interview Process

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    Common Questions

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts

    News & Buzz

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