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Tesla

Accelerating the world's transition to sustainable energy.

Application Support Analyst

RoleOperations
LevelMid Level
LocationPune, Maharashtra, India
WorkOn-site
TypeFull-time
PostedToday
Apply now

Required skills

Python

SQL

Go

Excel

Position Description

  • We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.


    • Responsibilities

  • Understand and own the end-to-end integration of Tesla's Software Application systems
  • Work directly with software developers and business users to understand issues and provide solutions in real-time
  • Work through tickets received from business users of globally distributed locations
  • Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
  • Setup automation and monitoring process to optimize utilization of Software Application systems
  • Work as an incident commander of production critical calls that require coordination between cross-functional teams


    • Requirements

  • Degree in an engineering field or equivalent experience and evidence of exceptional ability
  • +2 years of support engineering experience working in a globally distributed enterprise level systems
  • +2 years of working knowledge of SQL and relational database management system
  • +1 years of experience with Python, Go or other software development language
  • +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
  • +1 years of experience with Incident management and Defect management ticketing tools
  • Must be able to understand integrated systems, API concepts and their dependencies
  • Excellent interpersonal skills, energetic and a self-starter
  • Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
  • Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

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    About Tesla

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    Employees

    Ciudad De Panamá

    Headquarters

    $800B

    Valuation

    Reviews

    10 reviews

    3.8

    10 reviews

    Work-life balance

    2.3

    Compensation

    4.0

    Culture

    3.2

    Career

    4.1

    Management

    2.8

    65%

    Recommend to a friend

    Pros

    Innovative projects and cutting-edge technology

    Great team and supportive colleagues

    Good compensation and benefits

    Cons

    Long hours and poor work-life balance

    High pressure and tight deadlines

    Management issues and high expectations

    Salary Ranges

    1,403 data points

    Junior/L3

    Mid/L4

    Senior/L5

    Junior/L3 · ASSOCIATE MANAGER, LOGISTICS

    2 reports

    $131,560

    total per year

    Base

    $114,400

    Stock

    -

    Bonus

    -

    $131,560

    $131,560

    Interview experience

    4 interviews

    Difficulty

    3.5

    / 5

    Duration

    14-28 weeks

    Experience

    Positive 0%

    Neutral 75%

    Negative 25%

    Interview process

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    Common questions

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts

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