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Application Support Analyst

Tesla

Application Support Analyst

Tesla

Pune, Maharashtra

·

On-site

·

Full-time

·

Today

Position Description

  • We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.


    • Responsibilities

  • Understand and own the end-to-end integration of Tesla's Software Application systems
  • Work directly with software developers and business users to understand issues and provide solutions in real-time
  • Work through tickets received from business users of globally distributed locations
  • Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
  • Setup automation and monitoring process to optimize utilization of Software Application systems
  • Work as an incident commander of production critical calls that require coordination between cross-functional teams


    • Requirements

  • Degree in an engineering field or equivalent experience and evidence of exceptional ability
  • +2 years of support engineering experience working in a globally distributed enterprise level systems
  • +2 years of working knowledge of SQL and relational database management system
  • +1 years of experience with Python, Go or other software development language
  • +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
  • +1 years of experience with Incident management and Defect management ticketing tools
  • Must be able to understand integrated systems, API concepts and their dependencies
  • Excellent interpersonal skills, energetic and a self-starter
  • Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
  • Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

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    About Tesla

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    Employees

    Ciudad De Panamá

    Headquarters

    $800B

    Valuation

    Reviews

    3.1

    5 reviews

    Work Life Balance

    1.5

    Compensation

    1.2

    Culture

    1.3

    Career

    1.8

    Management

    1.1

    15%

    Recommend to a Friend

    Pros

    Strong financial performance

    Revenue growth

    Company achieving targets

    Cons

    Poor compensation and raises below inflation

    Union-busting and anti-labor practices

    Unpaid work demands and wage theft

    Salary Ranges

    3,570 data points

    Junior/L3

    Mid/L4

    Senior/L5

    Junior/L3 · Production Associate

    1,043 reports

    $44,519

    total / year

    Base

    $44,519

    Stock

    -

    Bonus

    -

    $36,025

    $55,017

    Interview Experience

    4 interviews

    Difficulty

    3.5

    / 5

    Duration

    14-28 weeks

    Experience

    Positive 0%

    Neutral 75%

    Negative 25%

    Interview Process

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    Common Questions

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts

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