Internship, Program Manager, North America Service Field Management (Winter/Spring 2027)

What to Expect

Consider before submitting an application:

This position is expected to start around January 2027 and continue through the entire Spring term (ending approximately May 2027 or later, if available). We ask for a minimum of 12 weeks, full-time (40 hours/week) and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships.

International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week on-site. Many students will be limited to part-time during the academic year.

As Tesla continues to grow and expand globally, we are seeking a detail-oriented and organized Program Manager to support the development and implementation of service initiatives within our organization. The Service Program Manager Intern will work closely with cross-functional teams to ensure standardization and process adherence, driving improvements to the customer experience and contributing to the company's growth.

This role involves analyzing and improving existing processes, providing feedback to stakeholders, and collaborating with teams to implement changes. Ideal candidates will have a strong understanding of Tesla's operations and be able to prioritize multiple projects while meeting deadlines.

What You’ll Do

• Support the development and implementation of key service initiatives in collaboration with the Central Support Team
• Analyze operational metrics to inform business decisions and identify areas for improvement
• Coordinate resources, provide clear direction and timelines for deliverables, and delegate tasks across the team
• Assist in the execution of key service initiatives, including production planning, shop loading, scheduling, and mobile service
• Gather and provide feedback to stakeholders and the central support team, conducting project evaluations and identifying areas for process improvements
• Partner with regional teams to implement quality and customer service standards, resolve problems, and escalate challenges as needed
• Occasionally visit sites to review activities, implement standards, and provide feedback to the Central Support Team

What You’ll Bring

• Currently pursuing a degree in Communications or related field preferred
• Service or operations background; prior operations leadership is a plus
• Proven ability to manage multiple priorities and deliver on deadline
• Clear written and verbal communicator with a strong work ethic
• Builds strong cross-functional relationships and collaborates effectively across teams
• High competency with Microsoft Office and Tableau
• High proficiency in AI: Claude Code, Grok Build, Gemini
• Willingness to travel occasionally and work flexible hours as needed
• Valid driver's license required