Delivery Supervisor, Helsinki

What to Expect

As Delivery Supervisor you will be responsible for both vehicle readiness and execution of all deliveries within the assigned delivery location in Helsinki and to meet or exceed targets. This will involve ensuring you meet defined performance indicators, including and not exclusive to dwell, yield, costs per delivery and transactional accuracy. In addition, this will be a heavily customer facing role which will include managing the delivery flow of the vehicles as well as ensuring customer satisfaction remains at the forefront.

What You’ll Do

• Build and maintain your team, with the highest productivity standards, to ensure timely vehicle arrival at Tesla locations, vehicle turnaround time and quality standards, to provide convenient and smooth vehicle handovers.
• Manage and plan day to day delivery operations for both vehicle and customer flows.
• Manage delivery pipeline and customer escalations by proactively mediating and resolving customer concerns.
• Dispatch direct/home deliveries.
• Maintain constant focus on improving the Tesla delivery experience to maximize customer satisfaction.
• Oversee the Vehicle Readiness Team for a smooth and efficient vehicle flow.
• Manage day to day tasks using standardized dashboard and reports and other supporting software.
• Work cross functionally to recommend and drive necessary process and system improvements to facilitate smooth customer transitions from pre-delivery to delivery day to post-delivery
• Responsible for coaching, able to lead and mentor others through full delivery cycle.
• Demonstrate agility in support in all areas of the business where needed.

What You’ll Bring

• Experience in Sales, Service or Delivery Operations
• Proven ability to focus on problem-solving, operational efficiency and achieving results.
• Demonstrated ability to successfully manage a team of people from coaching to performance management.
• Ability to prioritize, manage multiple tasks and adhere to business-critical deadlines.
• Proven organizational, numerical, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to develop collaborative relationships and communicate relevant information across all levels of the organization.
• Technological fluency and ability to operate within internal business systems, CRM tools and MS Office Suite.
• Consistent record of customer service excellence.
• Must have and maintain a valid driver’s license
• Fluency in Finnish & English required.