The Role
The primary focus of the Inside Sales Advisor team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The Inside Sales Advisor team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order. The Inside Sales Advisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

Responsibilities
Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner.

Work with existing Reservation holders to convert their reservation in to a production order in order to achieve expected build, shipment and delivery objectives.

Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.

Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns.

Achieve company aims for vehicle order levels.

Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics.

Keep up with industry trends and best practices, including utilization of new technology and web resources.

Work with the technical departments to understand current vehicle and production talking points.

Utilize, update and maintain the integrity of information in Tesla’s CRM system.

Provide suggestions for website improvements.

Escalate matters that require senior management concurrence in a timely manner to line management.

Work on the continuous improvement of processes and procedures related with the purchase of a Tesla.

Requirements
Strong team-player.

Excellent Communication and relationship management skills, both oral and written.

Ability to prioritize effectively and handle shifting priorities.

Attention to quality and detail.

Valid driving license.

Fluency in English and local languages