Sr. SIU Investigator, Major Case

What to Expect
As a Major Case Investigator on the Tesla Insurance Special Investigations Unit (SIU), you will use some of the most comprehensive technology available, including Tesla vehicle data, analytics, and AI tools, to identify potential risks and combat fraudulent practices. You will analyze highly complex technical information with minimum oversight to identify and lead major case investigations for potential for litigation. These investigations commonly involve organized fraud rings, staged accidents, large losses, and medical facility fraud. You will protect the integrity of Tesla Insurance by driving resolution of high-impact fraud and complex claims matters in a fast-paced, innovative environment while partnering closely with our data analysts, claims leaders, legal counsel, the National Insurance Crime Bureau (NICB), and law enforcement agencies.
What You’ll Do

• Proactively analyze highly technical information from multiple sources, including leveraging the analytics team, Tesla vehicle telemetry/data logs, AI-driven tools, and other internal/external resources; explore new approaches and sources of information; and make key decisions to drive major cases
• Apply critical thinking techniques to prioritize and develop investigations involving complex allegations and/or significant financial impact across multiple claims, lines of business (with focus on auto/insurance products), and potentially multiple states
• Provide exceptional customer service and partnership to internal business partners (claims, underwriting, legal, data teams) by maintaining contact, providing information and updates, conducting technical training, and identifying trends throughout the investigation lifecycle
• Work collaboratively with Legal Counsel, the National Insurance Crime Bureau (NICB), and law enforcement agencies; establish and maintain a liaison network with public officials, regulatory bodies, and other external parties to obtain assistance in conducting investigations
• Deliver presentations, demonstrations, and briefings of investigative findings and intelligence to Legal, leadership, NICB, law enforcement, and other stakeholders
• Apply local, state, and federal statutes and regulations to ensure all investigations are conducted in full compliance with applicable law and Tesla Insurance expectations
• Adapt quickly to new technology implementations, system upgrades, digital tool rollouts, and AI advancements while maintaining high productivity and service quality

What You’ll Bring

• 3+ years of investigative experience or 3+ years of insurance claim, underwriting, or legal-related experience
• Bachelor’s Degree or equivalent experience
• Experience developing complex cases for affirmative litigation
• Expert knowledge and understanding of fraud investigations, legal concepts, case law, and medical terminology
• Strong analytical and problem-solving skills to interpret complex technical information, facts, vehicle/data analytics, and apply critical techniques throughout the investigative process
• Proven ability to work independently, make sound decisions, establish significant facts, and preserve material that leads to successful investigation resolution
• Working knowledge of insurance and claims operations, with preference for Personal Lines auto insurance, Commercial Lines, and related products; familiarity with EV/connected vehicle data or insurance tech is a plus