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Tesla
Tesla

Accelerating the world's transition to sustainable energy.

Associate Installer Support Engineer (German Speaking) - Berlin (m/w/d)

직무테크 서포트
경력신입/주니어
위치Berlin, Germany
근무오피스 출근
고용정규직
게시오늘
지원하기

필수 스킬

Linux

Customer Service

What To Expect
Please submit your CV in English in order to be considered for the role.

This role is available in both Amsterdam and Berlin.

The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.

Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment.

This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!

What You'll Do

  • Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels
  • Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail
  • Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products
  • Understand and troubleshoot proprietary power electronics systems and their supporting components
  • Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement
  • Review operational logs in proprietary and non-proprietary applications
  • Identify trending issues, collect information and report findings to leadership and engineering teams
  • Identify process and knowledge gaps and submit feedback that leads to better training and resources
  • Become a subject matter expert (SME) in residential Tesla energy products.
  • Utilise software including Linux environments, SSH, and more for advanced troubleshooting


  • What You'll Bring

  • Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technician role
  • Fluency in English and German is required for this role
  • Ability to independently make decisions and solve problems with limited direction
  • Outstanding written and verbal interpersonal communication skills
  • Experience and understanding of customer service, technical support and engineering environments
  • Ability to document interactions and steps clearly, accurately and with detail.
  • Ability to prioritize workflows effectively according to multiple criteria
  • Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
  • Experience troubleshooting metering and communications issues involving many variables
  • Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
  • Electrical engineering knowledge and/or experience is a plus


  • , Tesla

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    Tesla 소개

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    직원 수

    Ciudad De Panamá

    본사 위치

    $800B

    기업 가치

    리뷰

    10개 리뷰

    3.8

    10개 리뷰

    워라밸

    2.3

    보상

    4.0

    문화

    3.2

    커리어

    4.1

    경영진

    2.8

    65%

    지인 추천률

    장점

    Innovative projects and cutting-edge technology

    Great team and supportive colleagues

    Good compensation and benefits

    단점

    Long hours and poor work-life balance

    High pressure and tight deadlines

    Management issues and high expectations

    연봉 정보

    1,403개 데이터

    Junior/L3

    Mid/L4

    Junior/L3 · Associate Analyst

    2개 리포트

    $94,875

    총 연봉

    기본급

    $82,500

    주식

    -

    보너스

    -

    $92,000

    $97,750

    면접 후기

    후기 4개

    난이도

    3.5

    / 5

    소요 기간

    14-28주

    경험

    긍정 0%

    보통 75%

    부정 25%

    면접 과정

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    자주 나오는 질문

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts