What To Expect
The role of the Inside Sales team is to educate, inspire and skillfully guide Tesla’s customers through the vehicle configuration and sales and delivery process. As the online point of contact for customers engaging with us via Phone, Chat and Virtual Platforms, the team serves as an ambassador, ensuring that customers receive an exciting, engaging, and seamless customer experience as we prepare them for Field interactions and vehicle delivery. The Inside Sales Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient for both our advisors and customers, all of which in a bid to help us accelerate the world’s transition to sustainable energy.

To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences whilst inspiring the team to have a positive mental attitude to high inbound volumes. This role directly supports Tesla’s mission by defining and leading the process of an exceptional Virtual Tesla experience for our customers.

What You'll Do

To build, develop and grow a team of Inside Sales and Delivery Advisors.

Monitor employee productivity and quality of work which consists of but not limited to: Direct Sales, Online Chat, Delivery support Inbound and Campaigns.

Communicate and implement all relevant changes that impact the team regarding policy and procedure.

Collaborate with other departments in efforts to clear roadblocks and build stronger relationships.

Set goals to meet minimum expectations and manage on-going performance.

Train and mentor new team members as well as identify and mentor future team leaders.

Actively coaching team members on qualification and sales conversations through live feedback.

Create a fun and inclusive culture that rewards hard work and innovation.

Coordinate appropriate coverage for our areas of responsibilities.

Create and support the execution of goal-oriented development plans for low performers.

What You'll Bring

At least 2+ years of phone sales or customer service management experience.

Excellent communication and relationship management skills, both oral and written.

Proven experience in managing both local and remote staff, in a sales role, in a fast-paced environment.

Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards.

Ability to excel in a team-based environment and achieve common goals.

Excellent problem-solving skills, and strong ability to take initiative and be proactive.

Have an analytical approach and desire to drive process change to increase efficiency and quality.

Ability to work evening hours, weekends, and holidays in an office environment.

Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).

Must have a valid driver’s license for minimum of 2 years.

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